Loss Mitigation SPOC: Specialist for Workout Options

Guild Mortgage; United States; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, vision, life; AD&D; L

LTD and 401(k) with employer match

Job summary

Guild Mortgage Company is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage borrower communications for loss mitigation options on FNMA, FHLMC, USDA, FHA and VA loans. The role emphasizes compliance with investor guidelines, document coordination, and timely response to borrower inquiries.

The SPOC will coordinate document collection, communicate outcomes (approvals/denials), and educate borrowers on available loss mitigation programs, while adhering to federal, state, and local

Qualifications

• High school diploma required; bachelor’s preferred in finance or related field.
• 2+ years in mortgage loss mitigation or related field desirable.
• Strong knowledge of conventional and government mortgage loan documents and related regulations.

Responsibilities

• Serve as subject-matter-expert for loan products and communicate loss mitigation options to borrowers.
• Explain approval/denial outcomes and possible workout options in line with guidelines.
• Coordinate document collection and maintain borrower communications in servicing systems.
• Manage assigned work queue to ensure timely, accurate borrower communications.
• Assist with borrower mediations, meetings, and calls; gather lien/judgment information as needed.
• Support audit preparations and respond to inquiries from investors and regulators.
• Educate successors on documentation requirements for successor-in-interest status.
• Review written communications for completeness before sending to borrowers.
• Respond to escalated borrower inquiries with detailed explanations of denials/approvals and calculations.

Skills

Interpersonal skills

Critical thinking

Problem solving

Detail oriented

Organizational skills

Communication with borrowers

Education

Bachelor’s degree in finance or related field

2+ years mortgage loss mitigation experience

Tools

Microsoft Word

Excel

Outlook

Document retention software

10-key by touch

Job description

Guild Mortgage Company is seeking a Loss Mitigation Single Point of Contact (SPOC) to manage borrower communications for loss mitigation options on FNMA, FHLMC, USDA, FHA and VA loans. The role emphasizes compliance with investor guidelines, document coordination, and timely response to borrower inquiries.

The SPOC will coordinate document collection, communicate outcomes (approvals/denials), and educate borrowers on available loss mitigation programs, while adhering to federal, state, and local