Loss Mitigation Administrator

United Nations Federal Credit Union; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

United Nations Federal Credit Union in New York is seeking a Financial Services Specialist to safeguard assets by addressing early-stage delinquencies, negotiating payment plans, and coordinating with UNFCU attorneys on bankruptcy matters. This position is hybrid and based in NYC.

You will handle administrative processes for loan relief, deceased accounts, negative share accounts, and credit reporting, and collaborate across teams to uphold service excellence and accurate reporting.

Qualifications

• High school diploma or equivalent.
• 3 years of delinquency control experience in financial services with admin duties.
• Knowledge of CFPB and FDCPA.
• Experience with collection procedures, bankruptcy code and regulations.
• Strong Microsoft Office skills, especially Excel.
• Experience with Fiserv DNA is a plus.
• Ability to extract, manipulate, and interpret data from multiple systems.
• Strong organizational skills with ability to prioritize tasks and relationships.
• Sound problem-solving, decision-making, and negotiation skills.

Responsibilities

• Uphold the organization's mission and service excellence through daily duties.
• Review, log, and respond to payroll clearance requests for separating members.
• Negotiate future payment arrangements and credit lines with departing members.
• Monitor accounts and final entitlements in the general ledger.
• Process deferments, payment changes, and disability payments for accounts.
• Monitor negative share accounts, charge-offs, and credit reporting.
• Submit and track disability insurance claims via ClaimVantage.
• Assign accounts to third-party collections or law firms and apply payments.
• Review bankruptcy cases, prepare docs, and liaise with attorneys.
• Maintain records in collection systems and manage account restrictions.
• Support member communications, prepare reports, and assist cross-team efforts.
• Perform additional duties as needed to support operations.

Skills

Data extraction & interpretation

Negotiation

Organizational skills

Problem-solving

Decision making

Communication

Education

High school diploma or equivalent

Tools

Excel

Fiserv DNA

Job description

Why join this team

Safeguard UNFCU’s assets by addressing early-stage delinquencies and reducing future defaults through negotiating payment plans and credit options with departing members. Serve as a liaison with UNFCU attorneys on bankruptcy matters. Handle administrative processes related to loan payment relief, bankruptcy notifications, deceased accounts, disability insurance claims, negative share accounts, charged-off accounts, credit bureau reporting, and other related duties as needed.

This position is hybrid.

NYC Salary Range - $70,430 – $75,000 annually; compensation is commensurate to geographic location.

What you'll do

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
• Review, log, and respond to all UN Payroll Clearance requests and monitor payroll allocations; ensure notifications are generated and emailed to all separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with separating members; monitor accounts and UNFCU general ledger for final entitlements
• Process final entitlements received from UN agencies and apply payments to member loan accounts
• Review and process deferments, payment changes, and disability payments (including deceased accounts)
• Monitor and manage negative share accounts, charge-offs, and credit reporting
• Submit and track disability insurance claims through ClaimVantage
• Assign accounts to third-party collection agencies/law firms and apply collected payments
• Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly
• Maintain records in collection systems, manage account restrictions, and perform recovery of written-off loans
• Provide member support, prepare reports, handle communications, collaborate across teams, and support additional duties

What we're seeking

• High school diploma or equivalent
• 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities
• Knowledge of CFPB and FDCPA
• Working knowledge of collection procedures, the bankruptcy code and all applicable regulations
• Strong Microsoft Office skills, especially Excel
• Experience with Fiserv DNA is a plus
• Ability to extract, manipulate, and interpret data from various systems
• Strong organizational skills with the ability to prioritize tasks and manage relationships across all levels
• Sound problem-solving, decision-making, and negotiation skills

What makes you stand out

• Strong proficiency in Microsoft Office, particularly Excel
• Experience with Fiserv DNA is a plus
• Excellent multitasking abilities

Who we are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.