Loss Mitigation Administrator

UNFCU; New York (NY); Hybrid; USD 70,000 - 75,000; Full time

Job summary

UNFCU is seeking a delinquency specialist to safeguard assets by negotiating payment plans and credit options with departing members, while liaising with UNFCU attorneys on bankruptcy matters.

This hybrid role in NYC requires strong knowledge of CFPB/FDCPA, experience in collections, data extraction, and proficiency with Excel; duties include coordinating with agencies, processing entitlements, and maintaining records across systems.

Qualifications

• 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities.
• Knowledge of CFPB and FDCPA.
• Working knowledge of collection procedures, the bankruptcy code and all applicable regulations.
• Strong Microsoft Office skills, especially Excel.

Responsibilities

• Review, log, and respond to all UN Payroll Clearance requests and monitor payroll allocations; ensure notifications are generated and emailed to all separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with separating members; monitor accounts and UNFCU general ledger for final entitlements.
• Process final entitlements received from UN agencies and apply payments to member loan accounts
• Review and process deferments, payment changes, and disability payments (including deceased accounts)
• Monitor and manage negative share accounts, charge-offs, and credit reporting
• Submit and track disability insurance claims through ClaimVantage
• Assign accounts to third-party collection agencies/law firms and apply collected payments
• Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly
• Maintain records in collection systems, manage account restrictions, and perform recovery of written-off loans
• Provide member support, prepare reports, handle communications, collaborate across teams, and support additional duties

Skills

Excel

Negotiation

Data extraction

Communication

Analytical thinking

Education

High school diploma or equivalent

Tools

FISERV DNA

Job description

Safeguard UNFCU’s assets by addressing early-stage delinquencies and reducing future defaults through negotiating payment plans and credit options with departing members. Serve as a liaison with UNFCU attorneys on bankruptcy matters. Handle administrative processes related to loan payment relief, bankruptcy notifications, deceased accounts, disability insurance claims, negative share accounts, charged-off accounts, credit bureau reporting, and other related duties as needed.

This position is hybrid.

NYC Salary Range - $70,430 - $75,000 annually; compensation is commensurate to geographic location.

• Regardless of seniority or role, uphold UNFCU’s mission, core values, and guiding principles by providing an exceptional service experience to colleagues and members alike through consistent demonstration of our service excellence behaviors
• Review, log, and respond to all UN Payroll Clearance requests and monitor payroll allocations; ensure notifications are generated and emailed to all separating members indebted to UNFCU; negotiate future payment arrangements and credit line availability with separating members; monitor accounts and UNFCU general ledger for final entitlements
• Process final entitlements received from UN agencies and apply payments to member loan accounts
• Review and process deferments, payment changes, and disability payments (including deceased accounts)
• Monitor and manage negative share accounts, charge-offs, and credit reporting
• Submit and track disability insurance claims through ClaimVantage
• Assign accounts to third-party collection agencies/law firms and apply collected payments
• Review bankruptcy cases, prepare documentation, liaise with attorneys, and update systems accordingly
• Maintain records in collection systems, manage account restrictions, and perform recovery of written-off loans
• Provide member support, prepare reports, handle communications, collaborate across teams, and support additional duties
• High school diploma or equivalent
• 3 years of experience focused on the control and prevention of delinquency in a financial services environment with administrative responsibilities
• Knowledge of CFPB and FDCPA
• Working knowledge of collection procedures, the bankruptcy code and all applicable regulations
• Strong Microsoft Office skills, especially Excel
• Experience with Fiserv DNA is a plus
• Ability to extract, manipulate, and interpret data from various systems

Strong organizational skills with the ability to prioritize tasks and manage relationships across all levels

Sound problem-solving, decision-making, and negotiation skills