Asset Recovery Specialist

UNFCU; New York (NY); Hybride; USD 62 000 - 64 000; Plein temps

Résumé du poste

UNFCU in New York seeks an experienced collections specialist to help recover delinquent funds and minimize losses by letters, calls and skip tracing, while supporting UNFCU’s overall financial soundness.

This hybrid role offers NYC compensation in the range of $62,290-$64,000 annually, commensurate with location. You will negotiate workouts, monitor accounts, and provide courteous service to members and staff.

Qualifications

• Experience in collections at a financial institution managing delinquent accounts.
• Knowledge of loss mitigation and delinquency management.
• Strong negotiation skills with a creative approach to reducing losses.
• Ability to organize workload and set priorities.
• Ability to build relationships at all levels within the organization and with members.

Responsabilités

• Manage delinquency by working accounts in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates.
• Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations.
• Communicate with members to notify them of past due loan payments in order to control delinquencies.
• Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions.
• Review delinquency reports, recommend charge-offs, and maintain accurate records of collection activity.
• Provide courteous and professional service to UNFCU staff and members.

Connaissances

Communication

Delinquency management

Loss mitigation

Negotiation

Time management

Relationship building

Outils

Microsoft Office

Description du poste

Why join this team

Join this collaborative team to assess lending risk and help minimize financial losses by recovering delinquent funds through collection letters, phone outreach, and skip tracing, while supporting UNFCU’s overall financial soundness. It will also provide the opportunity to hone your negotiating skills.

Why join this team

Join this collaborative team to assess lending risk and help minimize financial losses by recovering delinquent funds through collection letters, phone outreach, and skip tracing, while supporting UNFCU’s overall financial soundness. It will also provide the opportunity to hone your negotiating skills.

This position is hybrid.

NYC Salary Range - $62,290 - $64,000 annually; compensation is commensurate to geographic location.

What You'll Do

• Manage delinquency by working accounts in the assigned queue in LMS daily to reduce delinquency and apply funds to delinquent accounts; determine need for repossession and make appropriate recommendations to manager; utilize online collection systems and document all collection efforts and telephone calls; remove limits and/or place blocks on Visas and Lines of Credit; and update Visa default rates.


• Analyze member account portfolios and prioritize delinquent accounts; recommend accounts to be referred to attorneys and monitor collection activity; monitor payroll allocations.


• Communicate with members to notify them of past due loan payments in order to control delinquencies.


• Negotiate and make recommendations regarding loan workouts, deferments, and payment reductions.


• Review delinquency reports, recommend charge-offs, and maintain accurate records of collection activity.


• Provide courteous and professional service to UNFCU staff and members.

What We’re Seeking

• Effective communication skills


• Clear understanding of loss mitigation and delinquency management


• Proficiency in Microsoft Office


• Good negotiation skills and creativity in reducing losses


• Ability to organize work and set priorities
  
• Ability to manage relationships at all levels throughout the organization and with credit union membership

What Makes You Stand Out

• Collections experience in a financial institution collecting on Auto, Visa, LOC, HELOC and Mortgages


• Experience with FNMA and FreddieMac servicing requirements

Who We Are

UNFCU is a global not-for-profit financial institution that serves the UN community. We are committed to providing peace of mind to our members and colleagues and strive to achieve service excellence in all that we do. The best part of UNFCU is the people. Those that choose to work with us often find personal fulfillment, professional growth and a purposeful culture.

UNFCU is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. UNFCU prohibits discrimination and harassment of any type. All applicants will be considered for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by country, federal, state or local laws.