Loss Mitigation Specialist

Cornerstone Capital Bank; Houston (TX); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Life insurance

Disability coverage

Paid parental leave

Bonus potential

Job summary

Cornerstone Capital Bank's Cornerstone Servicing division seeks an experienced Loss Mitigation Specialist to deliver world-class customer care. You will own the end-to-end loss mitigation process, educating borrowers on hardship options and guiding them through workout solutions.

Responsibilities include negotiating payment arrangements, underwriting for loss mitigation, and maintaining strong compliance with investor guidelines.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of mortgage servicing experience.
• Minimum 2 years of collections experience.
• Bi-lingual skills a plus.
• Experience with Business Purpose Loans or Non-QM Loans preferred.

Responsibilities

• Negotiate payment arrangements to keep borrowers in their homes and reduce delinquency.
• Manage inbound and outbound calling queues.
• Continuously improve knowledge base and skills for excellent customer service.
• Underwrite loans for loss mitigation per FHA/VA/USDA/FNMA/FHLMC guidelines and loss mitigation options.
• Recommend loss mitigation actions on foreclosure alternatives within investor timeframes.
• Read and interpret title searches and rectify judgments/liens.
• Maintain quality control and production standards defined by Cornerstone Servicing.
• Perform other related duties as assigned.

Skills

Negotiation

Customer service

Phone etiquette

Analytical skills

Time management

Interpersonal skills

Attention to detail

Bilingual

Team player

Education

High School Diploma or GED

Job description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone's Mission, Vision & Core Convictions.

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for...

Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

• Location: Onsite daily in either Houston, TX or Englewood, CO
• Compensation: $50-60k

What you'll need to be successful...

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
• Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
• Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
• Maintains quality control and production standards defined by CHL
• Perform other job-duty related issues as assigned

Qualifications:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Experience with Business Purpose Loans or Non-QM Loans preferred
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully
• Attention to detail

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.