Loss Mitigation Specialist

Cornerstone Capital; Englewood (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Life insurance

Parental leave

Performance bonus

Job summary

Cornerstone Servicing, a division of Cornerstone Capital Bank, is seeking an experienced Loss Mitigation Specialist in Englewood, CO to provide world class customer care and educate borrowers on hardship options.

The role requires negotiating payment arrangements, managing inbound/outbound calls, and applying loss mitigation guidelines to FHA/VA/USDA and investor requirements to cure delinquency and keep homeowners in their homes.

Qualifications

• High School Diploma, GED, or equivalent experience.
• Minimum 2 years of experience in mortgage servicing.
• Minimum 2 years of experience in a Collections environment.
• Bi-lingual skills a plus.
• Experience with Business Purpose Loans or Non-QM Loans preferred.
• Strong phone etiquette and customer service skills.
• Excellent analytical and organizational abilities.
• Ability to work under pressure and in a team.

Responsibilities

• Negotiate payment arrangements to help borrowers stay in their homes.
• Manage inbound and outbound calling queues via automated system.
• Improve knowledge base and skills for exceptional customer service.
• Underwrite loans for loss mitigation per FHA/VA/USDA/FNMA/FHLMC guidelines.
• Recommend loss mitigation actions within investor timeframes.
• Interpret title searches and rectify judgments/liens.
• Maintain quality control and production standards.
• Perform other duties as assigned.

Skills

Customer service

Phone etiquette

Analytical skills

Time management

Team player

Bilingual

Education

High School Diploma, GED, or equivalent experience

Job description

• Pay or shift range: $50,000 USD to $60,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Who we are:

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

We honorGodby using our talents to make apositive differencein the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

Who we are looking for…

Cornerstone Servicing is looking for an experienced Loss Mitigation Specialist. The Loss Mitigation Specialist role is responsible for providing world class customer care to our customers. This position will provide an exceptional level of customer service by taking ownership and responsibility for all activity occurring at Cornerstone Servicing and ensuring customers are educated regarding all hardship assistance options offered.

• Location: Onsite daily in Englewood, CO
• Compensation: $50-60k

What you'll need to be successful…

• Responsible for negotiating payment arrangements, keeping our borrowers in their homes and curing delinquency
• Manage inbound and outbound calling queues via automated calling system
• Continuously improve knowledge base and skillset to ensure maximum level of customer satisfaction and world class customer experience
• Underwrites loans for loss mitigation in accordance to FHA, VA, USDA, FNMA, FHLMC guidelines and decisions all loss mitigation waterfall options for borrower(s) seeking workout assistance.
• Recommends loss mitigation actions on requests for proposed foreclosure alternatives within timeframes established by investor.
• Utilizes ability to read and interpret title searches and rectify outstanding judgements, liens, etc.
• Maintains quality control and production standards defined by CHL
• Perform other job-duty related issues as assigned

Qualifications:

• High School Diploma, GED, or equivalent experience
• Minimum 2 years of experience in mortgage servicing
• Minimum 2 years of experience in a Collections environment
• Bi-lingual skills a plus
• Experience with Business Purpose Loans or Non-QM Loans preferred
• Strong phone etiquette while having a passion for taking care of customer needs with exceptional customer service skills
• Solid analytical skills with the ability to exercise prudent judgment
• Exceptional organization and time management a must
• Comfortable being a team player
• Strong interpersonal skills in addition to verbal/written communication
• Ability to work through stressful situations professionally and respectfully

What we offer:

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.