Logistics Training & Quality Leader

DSV; Chandler (AR); On-site; USD 83,000 - 103,000; Full time

Job summary

DSV in Chandler, USA is seeking a Manager, Training to design and implement training programs and quality management systems across logistics operations. You will partner with Operations and senior leaders to drive performance, ensure compliance, and deliver excellent service.

You will lead the Training & Quality team, develop SOPs and KPIs, conduct audits, and drive continuous improvement using Lean, Six Sigma, Kaizen.

Qualifications

• Bachelor's degree in Business Administration, Supply Chain, Logistics, or a related field.
• Master's degree or certifications in Quality, Lean Six Sigma, Training & Development, or Supply Chain are preferred.
• 7–10 years of progressive experience in Training, Quality Assurance, Operations Excellence, or Learning & Development within logistics, supply chain, transportation, warehousing, or distribution.
• Minimum of 3–5 years of leadership experience managing teams and operational projects.

Responsibilities

• Design and execute training and quality strategy aligned with business objectives.
• Develop onboarding, operational, and refresher training programs for warehouse, transportation, customer service, and support teams.
• Develop and maintain SOPs, training manuals, work instructions, and quality documentation.
• Establish quality standards, audit processes, and performance scorecards to ensure operational compliance.
• Conduct regular quality audits, process observations, and root cause analyses to identify improvement opportunities.
• Analyze quality and training effectiveness metrics and provide actionable recommendations to Operations leadership.
• Identify operational training needs through performance data, audits, process reviews, and business requirements.
• Deliver coaching and performance improvement initiatives for operational teams and supervisors.
• Ensure compliance with company policies, customer requirements, regulatory standards, and safety guidelines.
• Drive continuous improvement initiatives using Lean, Six Sigma, Kaizen, or similar methodologies.
• Monitor customer feedback, service levels, operational KPIs, and quality trends to improve overall performance.
• Manage training records, certifications, compliance tracking, and learning documentation.
• Lead, mentor, and develop the Training & Quality team while promoting a high-performance culture.
• Prepare and present periodic reports on training effectiveness, quality performance, compliance, and improvement initiatives to senior management.
• Collaborate with Operations and other business functions to support new customer implementations, process changes, and operational improvement initiatives.

Skills

Leadership

Coaching

Analytics

Stakeholder mgmt

Training design

Quality mgmt

Project mgmt

Communication

Continuous improvement

LMS familiarity

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, or related

Master's degree or certifications in Quality, Lean Six Sigma, Training & Development, or Supply Chain (preferred)

Tools

LMS

WMS/TMS

Power BI

ERP systems

MS Office

Job description

DSV in Chandler, USA is seeking a Manager, Training to design and implement training programs and quality management systems across logistics operations. You will partner with Operations and senior leaders to drive performance, ensure compliance, and deliver excellent service.

You will lead the Training & Quality team, develop SOPs and KPIs, conduct audits, and drive continuous improvement using Lean, Six Sigma, Kaizen.