Operations Training & Quality Manager

DSV Road GmbH; Chandler, Northern (AZ, KY); Hybrid; USD 83,000 - 103,000; Full time

Job summary

DSV – Global Transport and Logistics is seeking a Manager, Training to design, implement, and continuously improve training programs and quality systems across logistics operations. You will partner with Operations and business leaders to drive performance and maintain compliance with company standards, ensuring superior customer service.

This role leads the Training & Quality team, drives onboarding and refresher trainings for warehouse, transport, and support functions, and develops SOPs,

Qualifications

• Bachelor's degree in a related field; logistics preferred.
• 7–10 years experience in Training, Quality Assurance, or Operations Excellence in logistics.
• 3–5 years leadership experience managing teams and projects.
• Experience in designing competency-based learning programs and quality systems.
• Proven track record of driving operational improvements.

Responsibilities

• Develop and execute the organization's training and quality strategy aligned with business objectives.
• Design, implement, and evaluate onboarding, operational, and refresher training for warehouse, transportation, customer service, and support teams.
• Develop and maintain SOPs, training manuals, work instructions, and quality documentation.
• Establish quality standards, audit processes, and performance scorecards to ensure compliance.
• Conduct regular audits and root cause analyses to identify improvements.
• Analyze metrics and provide actionable recommendations to leadership.
• Identify training needs through performance data, audits, and business requirements.
• Deliver coaching and performance improvement initiatives for teams and supervisors.
• Ensure compliance with policies, customer requirements, regulatory standards, and safety guidelines.
• Drive continuous improvement using Lean/Six Sigma/Kaizen methods.
• Monitor KPIs and quality trends to improve performance.
• Manage training records, certifications, and learning documentation.
• Lead and develop the Training & Quality team.
• Report on training effectiveness and quality initiatives to senior management.
• Collaborate with Operations on new implementations and process changes.

Skills

Leadership

Training design

Quality management

Stakeholder management

Data analysis

Coaching

Education

Bachelor's degree in Business Administration, Supply Chain, Logistics, Industrial Engineering

Master's degree or certifications in Quality/Lean Six Sigma/Training

7–10 years in Training/Quality/Operations Excellence in logistics

3–5 years leadership experience

Tools

WMS

TMS

SAP

Oracle

Power BI

LMS

Job description

DSV – Global Transport and Logistics is seeking a Manager, Training to design, implement, and continuously improve training programs and quality systems across logistics operations. You will partner with Operations and business leaders to drive performance and maintain compliance with company standards, ensuring superior customer service.

This role leads the Training & Quality team, drives onboarding and refresher trainings for warehouse, transport, and support functions, and develops SOPs,