Logistics Tracking & Dispatch Specialist

Covenant Logisitcs; Chattanooga (TN); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Telemedicine Access

Disability Coverage

Health Savings Account

Company-Paid Life Insurance

Generous PTO

Paid Company Holidays

Volunteer Time Off

Casual Dress Code

Tuition Reimbursement

Employee Discount Program

Dependent Care FSA

Adoption Assistance

EAP

Pet Insurance

Job summary

Covenant Logistics is seeking a Brokerage Tracking Representative to monitor shipments, coordinate pickups and deliveries, and resolve issues throughout the transit lifecycle. You will track progress, share timely updates with internal staff, and maintain accurate shipment details across platforms.

The role emphasizes fast-paced multitasking, strong organizational skills, and the ability to work independently or as part of a team while communicating effectively with drivers and customers.

Qualifications

• Fast-paced environment; multitask with accuracy.
• Ability to follow verbal and written instructions.
• Skilled in negotiation strategies.
• Work well in a team or independently.
• Proficient with Microsoft Office Suite.
• Strong time management and efficiency.
• Excellent organizational skills.

Responsibilities

• Track carriers’ progress on shipments and resolve issues.
• Execute on-time tracking and tracing for shipments in transit.
• Provide tracking updates to internal teams.
• Maintain platforms with updated shipment details as required.
• Coordinate with drivers and carriers on load requirements from dispatch to delivery.
• Respond to inquiries from customers and carriers about shipment status.
• Gather driver information and perform check calls as needed.
• Update tracking information in shipments.

Skills

Multitasking

Verbal/Written

Negotiation

Teamwork

Microsoft Office

Time Management

Organization

Education

High School Diploma

College Preferred

Customer Service Experience

Job description

Covenant Logistics is seeking a Brokerage Tracking Representative to monitor shipments, coordinate pickups and deliveries, and resolve issues throughout the transit lifecycle. You will track progress, share timely updates with internal staff, and maintain accurate shipment details across platforms.

The role emphasizes fast-paced multitasking, strong organizational skills, and the ability to work independently or as part of a team while communicating effectively with drivers and customers.