Brokerage Logistics Coordinator 2nd Shift

TLD Logistics; Knoxville (TN); On-site; USD 42,000 - 58,000; Full time

Job summary

TLD Logistics is seeking a Brokerage Logistics Coordinator to support its brokerage division. The role will monitor pickups and deliveries, provide updates and rate quotes to customers, and engage with carriers to resolve issues.

Requirements include 1–3 years in logistics, an associate degree preferred, and strong Microsoft Office skills. The position involves office-based work with varying shifts and office responsibilities.

Qualifications

• 1–3 years of experience in logistics/transportation preferred (3PL/Brokerage a plus).
• Excellent geographical knowledge.
• Professional organizational, verbal and written skills.
• Ability to multitask and stay detail oriented.

Responsibilities

• Track and trace orders.
• Provide shipment updates.
• Build new orders.
• Provide expedite services.
• Assist with paperwork/documentation.
• Reply to customer requests.
• Reply to carrier requests.
• Interact with carrier and customer stakeholders.
• Communicate professionally over the phone.
• Provide timely tracking and tracing.
• Maintain a sense of urgency for time-sensitive shipments.
• Resolve transportation issues during transit.

Skills

Geographical knowledge

Multitasking

Detail oriented

Written and verbal skills

Strong communication skills

Education

Associate degree preferred

Tools

Microsoft Office

Job description

Description

A Brokerage Logistics Coordinator provides strategic logistics support to our TLD Logistics brokerage division. The role will monitor pickups and deliveries as well as providing updates and rate quotes to customers. The core responsibilities include problem solving, communicating with carriers and customers, tracking orders in our transportation management system, order building, shipping documentation support and quoting customers.

Full time position: Hours from 16:00 - 23:59 Monday - Friday.

ESSENTIAL FUNCTIONS

• Track and trace orders
• Providing shipment updates
• Building new orders
• Provide expedite services
• Assist with paperwork/documentation
• Replying to customer requests
• Replying to carrier requests
• Interaction with carrier and customer stakeholders
• Professional discourse over the phone
• Provide timely tracking and tracing
• Detail oriented
• Multitask between various forms of communication (email, phone, text, IM)
• Rely on sense of urgency around time sensitive shipments
• Resolve transportation issues that occur during transit of goods
• Strong communication skills set
• Other support activities

Working conditions

Working conditions are normal for an office environment. Working conditions cover a range of circumstances from weekdays, evening, and weekends.

Physical requirements

In compliance with the Americans with Disabilities Act, the following have been identified as physical requirements of the job:

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee is frequently required to use hands and fingers to handle, reach or feel and manipulate objects or controls. The employee is frequently required to sit or stand for long periods of time, walk distances and climb stairs, as well as stoop, bend, kneel and crouch.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Associate degree preferred
• 1-3 years' experience in logistics/transportation preferred (3PL/Brokerage a plus)
• Competency in Microsoft Office applications
• Excellent geographical knowledge
• Professional organizational, verbal and written skills
• Ability to multi-task and detail oriented