Logistics Support Specialist III — On-Time Shipments

Socket.dev; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401k match

Parental leave

Disability coverage

Life insurance

Job summary

Uber Freight is seeking a Customer Support Specialist III to ensure on-time shipments, maintain professional communications with customers and carriers, and build lasting relationships to support our operations team. The role will be based at our Tinley Park office with onsite training for the first 90 days.

After training, a hybrid schedule is available, and the candidate will coordinate shipment entries, set appointments, and monitor status through our systems to exceed delivery expectations

Qualifications

• High school diploma or GED equivalent.
• 2–4 years of experience with intermodal shipments.

Responsibilities

• Process shipment entries and lead timely performance/automation objectives.
• Maintain professional communications with customers and carriers.
• Exceed on-time pickup and delivery expectations.
• Supervise shipments and revise when needs change.
• Set shipment appointments using external tools.
• Update load status in the system.
• Set up new receivers, vendors, and supplier locations.
• Collaborate with Logistics Teams to resolve issues.
• Manage customer and carrier relationships.
• Discuss detention and other accessorial information with customers and carriers.

Skills

Customer service

Communication

Freight knowledge

Intermodal shipments

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

Uber Freight is seeking a Customer Support Specialist III to ensure on-time shipments, maintain professional communications with customers and carriers, and build lasting relationships to support our operations team. The role will be based at our Tinley Park office with onsite training for the first 90 days.

After training, a hybrid schedule is available, and the candidate will coordinate shipment entries, set appointments, and monitor status through our systems to exceed delivery expectations