Customer Support Specialist III

Socket.dev; Memphis (TN); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental and vision benefits

401k match

Parental leave

Disability coverage

Life insurance

Job summary

Uber Freight is seeking a Customer Support Specialist III to ensure on-time shipments, maintain professional communications with customers and carriers, and build lasting relationships to support our operations team. The role will be based at our Tinley Park office with onsite training for the first 90 days.

After training, a hybrid schedule is available, and the candidate will coordinate shipment entries, set appointments, and monitor status through our systems to exceed delivery expectations

Qualifications

• High school diploma or GED equivalent.
• 2–4 years of experience with intermodal shipments.

Responsibilities

• Process shipment entries and lead timely performance/automation objectives.
• Maintain professional communications with customers and carriers.
• Exceed on-time pickup and delivery expectations.
• Supervise shipments and revise when needs change.
• Set shipment appointments using external tools.
• Update load status in the system.
• Set up new receivers, vendors, and supplier locations.
• Collaborate with Logistics Teams to resolve issues.
• Manage customer and carrier relationships.
• Discuss detention and other accessorial information with customers and carriers.

Skills

Customer service

Communication

Freight knowledge

Intermodal shipments

Microsoft Office

Education

High school diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office Suite

Job description

• Schedule: Full Time
• Job Type: On-site
• Salary Type: Hourly
• Req #: 3227

About the Role

Customer Support Specialist III is a key contributor to our operations division. The primary responsibility is to ensure that customer shipments are delivered on time, provide dailyinteractionand develop relationships with customers and carriers. This position willworkat our office in Tinley Park. The training will beonsiteMonday-Friday for the first90 days. After training, a hybrid schedule is available.

What the Candidate Will Do

• Process shipment entries and actively leadtimelyperformance/automation objectives
• Maintain consistent and professionalcommunications; effective,promptand courteous communications with respect todifficult situations, relaying service failures, etc.
• Exceed customer on-time pick-up and delivery expectations
• Supervise shipments and revise when vital based on changing shipper, customer, and carrier needs
• Utilize external websites and other tools of communication to set shipment appointments
• Update load status in the system,e.g.loaded pick-up, delivery, empty, etc.
• Set up new receivers, vendors, and supplier’s locations
• Work directly with Logistics Teams toassistwith shipment issues or problem-solving
• Additional Responsibilities Regarding Customer and Carrier Relationships
• Correspond with customer and carrierregardingdetention and other accessorial information
• Setup new customer and vendor users on our platform
• Acquiresolid understanding of customer business practices and workflow

Basic Qualifications

• High school diploma or GED equivalent
• Minimum of 2-4 year of experience with intermodal shipments

Preferred Qualifications

• Customer Service background
• Service-related industry experience
• Knowledge of the freight industry
• Basicproficiencywith Microsoft Office Suite
• Intermodal Experience
• Bachelors Degree preferred

Benefits & Compensation for U.S. Employees

Employees working more than 30 hours in the US at Uber Freight are eligible for benefits like a company sponsored health plan, dental and vision benefits, 401k match, financial and mental wellness benefits, parental leave, short- and long-term disability coverage, life insurance and more. US based employees may also be eligible for a performance or sales incentive bonus program, participation in Uber Freight equity awards, and other types of compensation depending upon the role.

About Uber Freight

Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.

Candidate Privacy Notice

Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.

EEOC

Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.