Logistics Specialist

HTL; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

HTL is seeking a Logistics Coordinator in Charlotte, NC to ensure shipments move with accuracy, speed, and accountability. You will manage daily execution across FTL and LTL, maintain SLA compliance, and deliver strong customer service from pickup to delivery.

Based in HTL's Charlotte office, you will report to the Director of Operations and collaborate with sales, carriers, and operations to optimize routing, pricing, and documentation while upholding HTL’s standards for service and reliability.

Qualifications

• 1–4 years of experience in LTL operations or related field.
• Strong organizational and communication skills.
• Proficiency in MS Office and logistics platforms (TMS and CORSAIR).
• Ability to manage multiple priorities in a fast-paced environment.
• Outstanding verbal and written communication skills.

Responsibilities

• Coordinate shipments with sales to ensure coverage by qualified carriers.
• Build and deliver competitive rate quotes aligned with customer needs.
• Enter loads and shipment data into HTL’s TMS; maintain data integrity.
• Prepare and review shipping documentation prior to distribution.
• Track and trace shipments; communicate updates and resolve issues.

Skills

LTL operations

Organizational skills

Communication skills

MS Office

TMS experience

Education

Bachelor’s Degree preferred in Business Administration / Logistics / Supply Chain

Tools

TMS

CORSAIR

MS Office Suite

Job description

About HTL

Keep freight moving. Keep customers confident.

HTL is a growing transportation and logistics company built around responsive service, strong relationships, and reliable execution. Over the past five years, we’ve expanded significantly while staying focused on what matters most: moving freight efficiently, solving problems quickly, and delivering for our customers. As we continue to grow, we’re building a team of people who take ownership, solve problems, and get things done.

Role Overview

HTL is looking for a Logistics Coordinator to join our growing team. The Logistics Coordinator plays a critical role in keeping shipments moving with precision, speed, and accountability. This is a role for someone who thrives in the details, communicates clearly, and takes ownership from pickup to delivery. As an individual contributor, the Logistics Coordinator manages daily shipment execution across both FTL and LTL modes, ensuring on-time delivery, SLA compliance, and strong customer service.

This position will be based out of our office in Charlotte, North Carolina, reporting to the Director of Operations, Freight Services.

Candidates must have legal authorization to work in the United States.

Key Responsibilities (Including, But Not Limited To)

• Shipment Coordination: Work with sales representatives to ensure all shipper loads are covered by qualified carriers with appropriate equipment and insurance.
• Rate Quotation: Build and deliver competitive rate quotes aligned with customer needs and company objectives.
• TMS Management: Enter loads, appointments, and shipment data into HTL’s Transportation Management System (TMS) according to company procedures.
• Own TMS data integrity by performing multiple daily audits to verify accuracy, proactively identify and correct data-entry or scheduling errors, and ensure shipment information remains complete and up to date.
• Documentation: Prepare, process, and review shipping documentation prior to distribution.
• Claims Handling: Complete pre-claim paperwork for loss/damage and shortage claims, resolving concerns and complaints.
• Tracking & Reporting: Track and trace shipments, proactively communicating updates and resolving issues before they escalation.
• Carrier Relationships: Proactively establish and maintain carrier partnerships to expand opportunities with HTL’s customer base.
• Customer Service: Provide excellent service by anticipating needs, answering questions, resolving issues, and addressing concerns professionally.
• Market Awareness: Maintain awareness of business and market trends, including pricing and capacity fluctuations in the market.
• Process Improvement: Collaborate with leadership to identify workflow improvements that enhance efficiency and customer satisfaction.

Qualifications

Required:

• 1–4 years of experience in LTL operations or a major in Supply Chain Management with LTL internship experience
• Strong organizational and communication skills
• Proficiency in MS Office Suite and logistics technology platforms (TMS and CORSAIR)
• Ability to manage multiple priorities in a fast-paced environment
• Outstanding verbal and written communication skills.

Preferred

• Bachelor’s Degree preferred (Business Administration, Logistics, Supply Chain, or related field)
• Customer service experience

Application Timeline

We anticipate the application window for this opening will close on: November 6th 2026. Submission does not guarantee selection, and HTL reserves the right to modify or cancel the hiring process at any time.

Only shortlisted candidates will be contacted. We’ll retain all applications for future consideration.

Security Notice

HTL will only contact candidates through official company email addresses or authorized members of our hiring team. We will never request payment or financial information during the recruiting process.

Benefits Overview

At HTL, we invest in our team’s health, well-being, and growth - offering competitive pay and a flexible benefits package that supports employees and families at every stage.

Equal Opportunity & Fair Chance Hiring

HTL is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, national origin, disability status, veteran status, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws, including the California Fair Chance Act.

ADA Accommodation Statement

If you require a reasonable accommodation during the selection process, please indicate this in your application.

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