Logistics Solutions Escalation Specialist

WM (Waste Management); United States; On-site; USD 55,000 - 75,000; Full time

Job summary

WM (Waste Management) in the United States is seeking a Specialist, Logistics Solutions to resolve high-impact service issues escalated by Sales, Customer Experience, and field operations.

You will coordinate with dispatch and site leadership, perform root-cause analysis, and drive processes that improve customer satisfaction and operational efficiency. A High School Diploma and 3 years of related experience are required.

Qualifications

• Requires a High School Diploma and 3 years of relevant team-based experience.
• Ability to communicate across Sales, Customer Experience, and Operations.
• Strong multi-tasking and organizational skills in a fast-paced environment.
• Experience with CRM and case management tools preferred.

Responsibilities

• Act as the primary contact for escalated service issues across multiple channels.
• Analyze and resolve complex service disruptions with cross-functional teams.
• Manage a high volume of escalations and document trends for improvement.

Skills

Cross-functional collaboration

Communication skills

Time management

Organizational skills

Education

High School Diploma or GED

Tools

Salesforce

ServiceNow

Job description

WM (Waste Management) in the United States is seeking a Specialist, Logistics Solutions to resolve high-impact service issues escalated by Sales, Customer Experience, and field operations.

You will coordinate with dispatch and site leadership, perform root-cause analysis, and drive processes that improve customer satisfaction and operational efficiency. A High School Diploma and 3 years of related experience are required.