Logistics Scheduler - Data-Driven Last-Mile Routing (Austin)

Socket.dev; Austin (TX); On-site; USD 62,121,000 - 83,722,000; Full time

Job summary

Amazon Logistics is looking for a Scheduler to manage routing and planning for up to 6 stations and tens of thousands of packages in Austin, TX. You will focus on cost, customer experience, and delivery partner experience while driving performance across the network.

You will develop best practices, use data-driven decision making, and create standard work to scale operations. The role requires flexibility, a scrappy mindset, and the ability to thrive in ambiguity within a fast-paced environment.

Qualifications

• 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience.
• 1+ years of customer service or back-office roles in corporate environments.
• High school or equivalent diploma

Responsibilities

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience
• Use data-driven decision making to achieve daily operational excellence
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.

Skills

Microsoft Office

Customer Service

Data analysis

Education

High school diploma

Tools

Excel

Outlook

Word

Job description

Amazon Logistics is looking for a Scheduler to manage routing and planning for up to 6 stations and tens of thousands of packages in Austin, TX. You will focus on cost, customer experience, and delivery partner experience while driving performance across the network.

You will develop best practices, use data-driven decision making, and create standard work to scale operations. The role requires flexibility, a scrappy mindset, and the ability to thrive in ambiguity within a fast-paced environment.