Strategic Last-Mile Scheduler | Data-Driven Routing

Amazon; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

Amazon Logistics in Austin, TX is seeking a Scheduler to define routing and scheduling for last-mile operations across multiple stations and tens of thousands of packages. You will be accountable for cost, customer experience, and delivery partner experience while using data-driven decisions to optimize daily operations.

You will develop scalable processes and standard work for the network, collaborating with station teams to implement best practices and improve overall performance.

Qualifications

• 1+ years of experience with computers and Microsoft Office tools (Outlook, Word, Excel).
• 1+ years in customer service or back-office roles in corporate environments.

Responsibilities

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations.

Skills

MS Office

Customer service

English fluency

Education

High school diploma

Tools

Excel

Word

Outlook

Job description

Amazon Logistics in Austin, TX is seeking a Scheduler to define routing and scheduling for last-mile operations across multiple stations and tens of thousands of packages. You will be accountable for cost, customer experience, and delivery partner experience while using data-driven decisions to optimize daily operations.

You will develop scalable processes and standard work for the network, collaborating with station teams to implement best practices and improve overall performance.