Operations Support

APM Terminals; Nampa (ID); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk is seeking an Operations Support to handle incoming calls, respond to inquiries, and manage shipment tracking and documentation. The role emphasizes clear communication with delivery teams, customers, and internal stakeholders to resolve issues promptly and maintain service levels.

Primary responsibilities include real-time updates, audit of delivery data, and collaboration with vendor owners to meet KPIs.

Qualifications

• Excellent oral and written communication and problem-solving skills.
• Technological aptitude using the internet and online tools.
• Ability to multitask with strong attention to detail and organization.

Responsibilities

• Answer incoming calls and provide excellent customer service.
• Monitor and respond to customer inquiries in real time.
• Track, trace, enter, and update shipments as needed.
• Perform real-time audits of stop data entered by delivery teams and report exceptions.
• Monitor progress of delivery teams and communicate potential issues with time windows to stakeholders.
• Receive inbound calls from delivery teams reporting issues and escalate as needed.

Skills

Communication

Problem solving

Tech aptitude

Multitasking

Organizational skills

Job description

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you!

Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process.Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money.

We are seeking an Operations Support

JOB SUMMARY

The Operations Support is responsible for answering incoming calls and providing excellent customer service. They monitor and respond to customer inquiries. They track, trace, enter, and update shipments. Real time audits of stop data being input by delivery teams and reporting exceptions Monitoring progress of delivery teams and communicating potential issues with time windows Receiving inbound calls from delivery teams reporting issues Communicating all potential delivery issues to the appropriate internal and external customers Printing, organizing, and processing paperwork associated with the delivery process Using additional resources to resolve issues that may prevent delivery Primary Customer Experience Responsibilities: Resolving issues with delivery teams, external customers, and internal customers Communicating, in real time, the essential details regarding an issue via phone, text, and email Creating a positive, professional, and friendly environment Communicating with Vendor Owners and their Contracted Workers regarding Key Performance Indicators (KPIs SKILLS/COMPETENCIES: Excellent oral and written communication and problem-solving skills Technological aptitude using the internet and online tools Ability to multitask Excellent organizational skills with emphasis on detail

Company Benefits

• Medical


• Dental


• Vision


• 401k + Company Match


• Employee Assistance Program


• Paid Time Off


• Flexible Work Schedules (when possible)


• And more!

Pay Range

$21.00 - $23.50 per hour

Hours

Tuesday through Saturday 7am to 3:30pm

*The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Company Overview

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

Diversity & Inclusion

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].