Logistics Operations Support: Customer Care & Shipments

APM Terminals; Hanover (NH); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k + Company Match

Employee Assistance Program

Paid Time Off

Flexible Work Schedules

Job summary

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support role focused on final mile logistics across B2B and B2C channels. The position emphasizes administrative duties like billing, invoicing, and shipment recaps, with a strong need for Excel and MS Office proficiency to analyze and maintain records.

The role handles customer inquiries via calls and email, tracks shipments, and performs data entry to support daily operations and pilot station activities.

Qualifications

• Responsible for supporting final mile logistics operations across B2B and B2C channels.
• Administrative and operational support including billing, chargeback processing, invoice management, shipment recaps, and reporting.
• Strong proficiency in Excel and Microsoft Office for data analysis and record keeping.

Responsibilities

• Answer incoming calls and provide excellent customer service to all callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow-up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Data Entry Assist and support Pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned

Skills

Excel proficiency

Customer service

Data entry

Communication skills

Multitasking

Tools

Microsoft Office

Job description

Maersk Warehousing and Distribution USA LLC is seeking an Operations Support role focused on final mile logistics across B2B and B2C channels. The position emphasizes administrative duties like billing, invoicing, and shipment recaps, with a strong need for Excel and MS Office proficiency to analyze and maintain records.

The role handles customer inquiries via calls and email, tracks shipments, and performs data entry to support daily operations and pilot station activities.