Logistics Operations Pro: Shipments & Customer Success

SOAR Transportation Group; Chattanooga (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

SOAR Transportation Group is seeking an Operations Specialist to provide day‑to‑day customer operations support for a base of customers. You will receive, enter, and manage freight orders in SOAR's TMS, coordinate requirements with customers and warehouses, track shipments, and provide timely updates to customers and internal teams.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced, high‑volume environment.

Qualifications

• High school diploma or GED required; college degree preferred.
• 1-2 years work experience in transportation or customer service preferred.
• Excellent written and verbal communication and customer service skills.
• Knowledge of Microsoft Office, Internet, and data entry; familiarity with TMS is a plus.

Responsibilities

• Receive and process committed and non-committed freight orders from assigned customers.
• Enter and maintain freight orders, customer requirements, appointment information, and shipment updates in SOAR's TMS.
• Continuously monitor customer communication channels to address load opportunities and service needs.
• Coordinate pick-up and delivery appointment information with customers, warehouses, and internal teams.
• Track and trace all active orders for on-time status and communicate updates to customers.

Skills

Customer service

Communication

Data entry

Attention to detail

Multitasking

Education

High school diploma or GED

Bachelor's degree preferred

Tools

TMS

Microsoft Office

EDI

Job description

SOAR Transportation Group is seeking an Operations Specialist to provide day‑to‑day customer operations support for a base of customers. You will receive, enter, and manage freight orders in SOAR's TMS, coordinate requirements with customers and warehouses, track shipments, and provide timely updates to customers and internal teams.

The role requires strong communication, data entry accuracy, and the ability to work in a fast-paced, high‑volume environment.