Client Logistics & Operations Specialist

Transportation One LLC; Chicago (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Short-term disability

Life and AD&D

Maternity/Paternity leave

401k match

Onsite gym

Job summary

Transportation One LLC is seeking a Client Operations Specialist to join our Client Management team. You will handle day-to-day operations, schedule shipments, and resolve real-time issues to ensure top-tier service for existing accounts.

You will build relationships with shippers and receivers, communicate clearly across departments, and contribute to a culture of operational excellence and client satisfaction.

Qualifications

• Minimum 1 year in a customer-facing role, preferably in transportation brokerage.
• Strong communication and problem-solving skills.
• Ability to multi-task and work in a team.
• Detail oriented with focus on client satisfaction.
• Reliable and ethical work attitude.

Responsibilities

• Complete entry and scheduling of shipment orders
• Make decisions regarding the best appointment times and schedule appointments accordingly
• Grow and develop relationships with your portfolios’ partners, shippers, and receivers
• Manage and update all shipments within your portfolio
• Effectively communicate with customers to understand their supply chain needs
• Maintain overall positive client experience
• Foster close relationships with existing customers to provide superior customer service
• Report and resolve any transit issues or problems to appropriate parties
• Efficiently manage the flow of information across departments (Client Management & Procurement)

Skills

Communication

Customer-facing

Problem solving

Self-motivation

Team collaboration

Operational excellence

Attention to detail

Multi-tasking

Job description

Transportation One LLC is seeking a Client Operations Specialist to join our Client Management team. You will handle day-to-day operations, schedule shipments, and resolve real-time issues to ensure top-tier service for existing accounts.

You will build relationships with shippers and receivers, communicate clearly across departments, and contribute to a culture of operational excellence and client satisfaction.