Logistics Operations Support Specialist

Shamrock-Trading-Corporation; Overland Park (KS); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Fully paid healthcare, dental and eye"

Gym benefits

401(k) contributions

Employee stock ownership after oneyear

Job summary

Shamrock Trading Corporation, based in Overland Park, Kansas, is seeking an Operations Support Representative to manage loads, track and trace, and communicate with customers and carriers. The role emphasizes proactive problem solving, attention to detail, and timely records management.

The ideal candidate will handle inbound calls, follow-up with carriers, and coordinate logistics across internal teams to ensure high customer satisfaction in a fast-paced environment.

Qualifications

• Demonstrated success in a proactive operations and customer service environment.
• Strong organizational skills to meet customer needs and track details.
• Excellent verbal, written and interpersonal communication abilities.
• Ability to work independently and in a team, with multitasking in a fast-paced setting.

Responsibilities

• Manage inbound calls and emails across all customer service aspects.
• Complete routine follow-up calls as directed by carriers and account managers.
• Maintain accurate system updates and records in a timely fashion.
• Provide updates to Account Managers as new information arises.
• Coordinate logistics communication between carrier operations, customers, and sales.
• Track and trace orders and complete load-related paperwork.
• Perform other duties as assigned.

Skills

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Time management

Teamwork

Data entry

Tools

Microsoft Office

Job description

Shamrock Trading Corporation, based in Overland Park, Kansas, is seeking an Operations Support Representative to manage loads, track and trace, and communicate with customers and carriers. The role emphasizes proactive problem solving, attention to detail, and timely records management.

The ideal candidate will handle inbound calls, follow-up with carriers, and coordinate logistics across internal teams to ensure high customer satisfaction in a fast-paced environment.