Logistics Operations Leader

Ascend Transportation; Maumelle (AR); On-site; USD 70,000 - 100,000; Full time

Job summary

Ascend Transportation in the United States seeks an Operations Manager to lead a team and deliver efficient transportation solutions for customers. The role emphasizes safe, legal, and profitable operations and timely, accurate responses to inquiries.

You will oversee day-to-day activities, monitor loads, address service failures, engage with drivers and vendors, and drive process improvements using metrics. Strong leadership, coaching, and communication are essential for success.

Qualifications

• Minimum 5 years of experience in operations management of the transportation industry including DOT Rules & Regulations.
• Availability to be reached after hours for operational situations, if relative to position.

Responsibilities

• Provide oversight of day-to-day operational activities of Team Members.
• Manage Safely, Legally, Ethically, Morally, and Profitably.
• Provide value-added service by ensuring staff responds to inquiries in a timely and accurate fashion.
• Ensure team proactively monitors assigned loads and provides instant communication on service failures, weather delays, dwelling equipment.
• Initiate customer interactions to promote the company.
• Interface with equipment vendors and customer relative to operations job duties.
• Spearhead problem resolution.
• Identify and address inefficient processes/procedures and/or operational deficiencies.
• Use operational experience and measured metrics to pinpoint issues.
• Develop proper solutions for inefficient processes or procedures.
• Review and share operational metrics with General Manager.
• Set work schedule to meet the needs of the customer.

Skills

Coaching skills

Team management

Communication skills

Detail oriented

Microsoft Office

KPIs

TMS systems

Decision making

Relationship building

Team collaboration

Education

High School Diploma or GED

Bachelor’s Degree preferred

Tools

McLeod TMS

Omnitracs

Job description

Ascend Transportation in the United States seeks an Operations Manager to lead a team and deliver efficient transportation solutions for customers. The role emphasizes safe, legal, and profitable operations and timely, accurate responses to inquiries.

You will oversee day-to-day activities, monitor loads, address service failures, engage with drivers and vendors, and drive process improvements using metrics. Strong leadership, coaching, and communication are essential for success.