Auto Logistics Customer Success Coordinator

Proficient-Auto-Logistics; Jacksonville (FL); On-site; USD 46,000 - 64,000; Full time

Job summary

Proficient Auto Logistics in Jacksonville, FL is seeking a Customer Operations Coordinator to manage front-line customer communication and support regional operations. This in-office role handles inbound calls and emails, updates in internal systems, and coordinates with dispatch to ensure timely delivery and accurate information.

The ideal candidate has 2+ years in customer service, strong communication skills, and the ability to work across multiple systems in a fast-paced logistics

Qualifications

• 2+ years of customer service experience required.
• Experience in transportation or logistics preferred.
• Excellent written and verbal communication skills.
• Ability to manage a high volume of phone calls and emails while maintaining accuracy.

Responsibilities

• Be the primary point of contact for dealership communication via phone and email.
• Prioritize a high volume of inbound inquiries and handle delivery updates.
• Update customer notification preferences and delivery details in Magnus TMS.
• Communicate critical updates to dispatch teams to ensure alignment.
• Create distribution lists to notify dealers of delays or regional issues.
• Maintain real-time accuracy of customer information and revalidate as conditions change.
• Support regional operations with administrative and coordination tasks related to daily load execution and customer needs.
• Escalate issues to regional leadership as needed.

Skills

Customer service experience

Written and verbal communication

Problem-solving

Attention to detail

Multitasking

Team collaboration

Tools

Magnus TMS

Job description

Proficient Auto Logistics in Jacksonville, FL is seeking a Customer Operations Coordinator to manage front-line customer communication and support regional operations. This in-office role handles inbound calls and emails, updates in internal systems, and coordinates with dispatch to ensure timely delivery and accurate information.

The ideal candidate has 2+ years in customer service, strong communication skills, and the ability to work across multiple systems in a fast-paced logistics