Logistics Operations & Customer Success Lead

Socket.dev; Jacksonville (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Socket.dev is seeking a Logistics Coordinator Manager in Jacksonville, FL to lead the CS team, improve service quality, and ensure efficient operations. You will own customer issue resolution, set strategic goals, and deploy policies that enhance satisfaction and retention.

Ideal candidates have a college degree, prior team leadership experience, and familiarity with Freight Forwarding. Strong communication and organizational skills are essential for success in this role.

Qualifications

• College degree required.
• Experience managing a team.
• Experience in Freight Forwarding.

Responsibilities

• Improve customer service experience and growth.
• Own customer issues through resolution.
• Set mission and deploy strategies.
• Develop service procedures, policies, and standards.
• Maintain accurate records and reports.
• Analyze statistics and generate reports.
• Coach and develop CS agents and maintain a productive environment.
• Keep up with industry developments and apply best practices.
• Manage budget and resources responsibly.
• Coordinate weekly CS team meetings and cross-department meetings.
• Oversee billing, vendor relations, and KPI reporting.

Skills

Customer Service

Leadership

Problem-solving

Strategic thinking

Attention to detail

Multitasking

Work under pressure

Verbal communication

Written communication

Bilingual

Self-motivated

Team player

Adaptable to change

Continuous learner

Problem solving

MS Office

CW1

Education

College degree

Tools

MS Office

CW1

Job description

Socket.dev is seeking a Logistics Coordinator Manager in Jacksonville, FL to lead the CS team, improve service quality, and ensure efficient operations. You will own customer issue resolution, set strategic goals, and deploy policies that enhance satisfaction and retention.

Ideal candidates have a college degree, prior team leadership experience, and familiarity with Freight Forwarding. Strong communication and organizational skills are essential for success in this role.