Logistics Operations & Customer Success Specialist

Momentum Transportation USA; Jacksonville (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

Momentum Transportation USA in Jacksonville, FL seeks an Operations Customer Satisfaction Specialist to manage day-to-day transportation activities and build strong relationships with customers, carriers, and drivers. You will ensure all customer requirements are met and focus on service quality.

The role involves scheduling, tracking shipments, rate negotiation, and coordinating with partners across the US, Mexico, and Canada. Strong communication and logistics knowledge are essential.

Qualifications

• 1–3 years in Logistics/Supply Chain or related field.
• High School Diploma or GED required.
• BA/BS in Logistics or related field preferred.

Responsibilities

• Schedule and dispatch trucks to meet customer demand.
• Track shipments from pickup to delivery and provide updates.
• Negotiate with transportation providers for rates and service.
• Coordinate with carriers, shippers, and consignees within the US, Mexico, and Canada.
• Handle customer inquiries and provide problem resolution to maintain satisfaction.

Skills

Customer service

AS400

NA geography

DOT regulations

MS Office

Data entry

Interpersonal skills

Problem solving

Multi-tasking

Self-directed

Time management

Team player

Attention to detail

Communication skills

English fluency

Education

BA/BS in Logistics

High School Diploma

1-3 years logistics or related experience

Tools

N/A

Job description

Momentum Transportation USA in Jacksonville, FL seeks an Operations Customer Satisfaction Specialist to manage day-to-day transportation activities and build strong relationships with customers, carriers, and drivers. You will ensure all customer requirements are met and focus on service quality.

The role involves scheduling, tracking shipments, rate negotiation, and coordinating with partners across the US, Mexico, and Canada. Strong communication and logistics knowledge are essential.