Logistics Team Lead - Freight Forwarding & Customer Experience

Excel Cargo Services Inc; Jacksonville (FL); On-site; USD 50,000 - 75,000; Full time

Job summary

Excel Cargo Services Inc in Jacksonville, FL seeks a Logistics Coordinator Manager to lead the CST team, improve customer service, and optimize operations. You will drive strategy, develop procedures, and ensure efficient, profitable department performance.

The role requires experience in freight forwarding, strong leadership, and excellent communication. Applicants must manage resources and coordinate with sales and vendors in a high-volume environment.

Qualifications

• Experience managing a team in a freight forwarding environment.
• Strong customer service orientation and leadership ability.
• Proven problem-solving and communication skills.

Responsibilities

• Improve customer service experience and grow customer base.
• Lead and develop the CST team to meet goals.
• Set mission and deploy strategies aligned with the mission.
• Develop service procedures, policies, and standards.
• Maintain records and document customer service actions.
• Analyze statistics and generate reports.
• Recruit, mentor, and develop team members.
• Monitor industry developments and apply best practices.
• Manage resources and budget adherence.
• Coordinate weekly meetings and cross-department collaboration.
• Oversee billing, vendor relations, and issue resolution.

Skills

Customer Service

Leadership

Problem-solving

Strategic thinking

Multitasking

Work under pressure

Verbal and written communication

Education

Team management experience

Freight Forwarding experience

Job description

Excel Cargo Services Inc in Jacksonville, FL seeks a Logistics Coordinator Manager to lead the CST team, improve customer service, and optimize operations. You will drive strategy, develop procedures, and ensure efficient, profitable department performance.

The role requires experience in freight forwarding, strong leadership, and excellent communication. Applicants must manage resources and coordinate with sales and vendors in a high-volume environment.