Logistics Operations & Compliance Specialist

Janel Group; North Haven (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

The Janel Group is seeking an Operational Support Specialist to provide administrative and operational support across offices. You will monitor high-volume communications, organize shipment documents, and maintain digital records with a focus on accuracy and compliance.

Collaborating with branch leaders and clients, you will streamline processes, support ISF filings, and ensure timely execution of daily tasks while maintaining strong attention to detail and service quality.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1+ year of relevant administrative experience required.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook).
• Excellent multi-tasking and prioritization abilities with minimal supervision.
• Familiarity with logistics and freight forwarding documentation preferred.
• Knowledge of CargoWise is a plus.

Responsibilities

• Monitor and manage multiple high-volume email inboxes and systems to ensure timely follow-up.
• Prioritize and organize competing tasks for multiple locations with minimal supervision.
• Review, process, and upload documents received via email into internal systems.
• Create and maintain digital files; route documentation to staff as needed.
• Process ISF filings and transmit information to U.S. Customs and Border Protection.
• Communicate with clients and partners to obtain documents and confirm shipment details.
• Handle data entry, order tracking, customer follow-up, and shipping docs with attention to detail.
• Collaborate with team to improve processes and support continuous improvement.
• Provide administrative support to branch managers and supervisors.

Skills

Multitasking

Detail-oriented

Communication

Education

High school diploma

Tools

CargoWise

MS Office

Job description

The Janel Group is seeking an Operational Support Specialist to provide administrative and operational support across offices. You will monitor high-volume communications, organize shipment documents, and maintain digital records with a focus on accuracy and compliance.

Collaborating with branch leaders and clients, you will streamline processes, support ISF filings, and ensure timely execution of daily tasks while maintaining strong attention to detail and service quality.