Operational Support Specialist

Janel Group; North Haven (CT); On-site; USD 40,000 - 56,000; Full time

Job summary

The Janel Group is seeking an Operational Support Specialist to provide administrative and operational support across offices. You will monitor high-volume communications, organize shipment documents, and maintain digital records with a focus on accuracy and compliance.

Collaborating with branch leaders and clients, you will streamline processes, support ISF filings, and ensure timely execution of daily tasks while maintaining strong attention to detail and service quality.

Qualifications

• High school diploma or equivalent; some college preferred.
• 1+ year of relevant administrative experience required.
• Strong MS Office skills (Word, Excel, PowerPoint, Outlook).
• Excellent multi-tasking and prioritization abilities with minimal supervision.
• Familiarity with logistics and freight forwarding documentation preferred.
• Knowledge of CargoWise is a plus.

Responsibilities

• Monitor and manage multiple high-volume email inboxes and systems to ensure timely follow-up.
• Prioritize and organize competing tasks for multiple locations with minimal supervision.
• Review, process, and upload documents received via email into internal systems.
• Create and maintain digital files; route documentation to staff as needed.
• Process ISF filings and transmit information to U.S. Customs and Border Protection.
• Communicate with clients and partners to obtain documents and confirm shipment details.
• Handle data entry, order tracking, customer follow-up, and shipping docs with attention to detail.
• Collaborate with team to improve processes and support continuous improvement.
• Provide administrative support to branch managers and supervisors.

Skills

Multitasking

Detail-oriented

Communication

Education

High school diploma

Tools

CargoWise

MS Office

Job description

Position:Operational Support Specialist

Location: North Haven, CT

Job Id:272

# of Openings:1

Operations Support Specialist
The Janel Group Operations Support Specialist provides administrative and operational support to branch leadership and operations teams across the multiple offices . This role is responsible for monitoring high-volume communications, organizing and processing shipment documentation, maintaining accurate digital records, and supporting compliance-related filings. Working closely with internal stakeholders and clients , the Operations Support Specialist helps ensure timely , detail-oriented execution of daily tasks while identifying opportunities to streamline and improve processes.

PRIMARY RESPONSIBILITIES

• Monitor and maintain multiple high-volume email inboxes and operating systems to ensure timely follow-up and task completion.
• Prioritize and organize competing tasks for multiple locations with minimal supervision or assistance .
• Review, process, and upload documents received via email into internal systems in accordance with established procedures.
• Create and maintain digital files; assign and route documentation to branch operations staff as needed.
• Process Importer Security Filings (ISF s ) and transmit required information to U.S. Customs and Border Protection.
• Communicate regularly via email with clients and partners to obtain documents and confirm shipment details.
• Manage general administrative activities with strong attention to detail, including data entry, order tracking, customer follow-up, and preparation of shipping documentation.
• Collaborate with team members to deliver strong customer service and support continuous improvement through streamlining, refining, and/or automating current processes.
• Provide administrative support to branch managers and supervisors .

QUALIFICATIONS

• High school diploma or equivalent required; some college or logistics-related coursework preferred.
• 1 + year of relevant experience as an Administrative Assistant, Office Administrator, or related administrative role, required .
• Strong working knowledge of MS Office products (Word, Excel, PowerPoint, Outlook, etc.), require d .
• Strong multi-tasking and prioritization skills with little to no supervision, require d .
• O rganizational skills and strong attention to detail, required .
• Working knowledge of logistics and international freight forwarding documentation, preferred .
• Familiarity with international and domestic transportation processes, preferred .
• Experience with CargoWise software, a plus .