Logistics Operations Assistant — Shipments Tracking & Support

Suddath Company; Jacksonville (FL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with company matching

Weekly pay

Paid PTO & holidays

Tuition reimbursement

Job summary

The Suddath Companies in Jacksonville, FL is seeking a detail-oriented logistics coordinator to monitor shipments and keep delivery dates on track. You will update records and communicate with agents and customers to ensure smooth operations.

This role emphasizes strong organizational skills, the ability to work under deadlines, and excellent customer service. Overtime may be required during peak season in a fast-paced work environment.

Qualifications

• Associates business degree preferred; one year + experience in related customer service, transportation, logistic industry or equivalent combination of education and experience.

Responsibilities

• Monitor shipment status to ensure delivery dates are met.
• Update database with notes regarding changes and communications—weights, dates, addresses changes, etc.
• Effectively communicate with agents and customers via telephone and email regarding status of shipment.
• Confer with all parties involved to expedite or locate missing, misrouted, or delayed household shipments.
• Assist with sending required documentation and paperwork to the bases.
• Additional administrative tasks including data entry and phones.
• Overtime is required during peak season.
• Other duties as assigned.

Skills

Customer service

Communication skills

Deadline-driven

Problem solving

Self-motivated

Prioritization

Documentation

Organization

Education

Associate degree, preferred

Tools

MS Office

Social networking

Job description

The Suddath Companies in Jacksonville, FL is seeking a detail-oriented logistics coordinator to monitor shipments and keep delivery dates on track. You will update records and communicate with agents and customers to ensure smooth operations.

This role emphasizes strong organizational skills, the ability to work under deadlines, and excellent customer service. Overtime may be required during peak season in a fast-paced work environment.