Logistics Operations Leader – Assistant Manager

Suddath; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Weekly pay

Paid time off

Tuition reimbursement

Job summary

At Suddath, join a team with a 100+ year reputation for excellence in relocation, logistics, and worldwide services. The Assistant Operations Manager supports daily delivery and installation operations, partnering with site management to monitor performance, support staff and contractors, and ensure customer requirements are met.

The role may involve direct supervision and development of employees, optimizing workforce planning and service execution across locations.

Qualifications

• Four-year college degree in Business, Supply Chain Logistics, or related field preferred.
• Minimum of two years’ experience in transportation, logistics, or related industry.
• Experience in dispatch or operations support or management role required.
• Valid state driver’s license required.

Responsibilities

• Support the day-to-day execution of delivery and installation operations to ensure customer expectations and service commitments are achieved.
• Assist in supervising and developing employees and independent contractor teams, providing coaching, guidance, and performance feedback as needed.
• Support recruiting, onboarding, training, and retention efforts for employees and independent contractors.
• Help ensure all delivery teams are properly qualified, documented, and prepared for daily route execution, including required licensing, insurance, certifications, equipment, and customer-specific requirements.
• Assist with monitoring operational KPIs, including route completion, service failures, customer satisfaction, productivity, dropped routes, and reschedule performance.
• Assist in addressing employee, contractor, and operational performance concerns and support corrective actions when necessary.
• Support daily staffing, routing and driver team capacity planning to meet customer service requirements.
• Coordinate resolution of delivery, installation, customer service, and when needed contractor-related issues.
• Build and maintain positive relationships with customers, employees, independent contractors, and internal teams.
• Support customer communications and service recovery efforts related to operational issues and escalations.
• Assist with contractor qualification, onboarding, and compliance processes.
• Partner with operations leadership to address any identified service concerns and improvement plans.
• Conduct operational meetings, training sessions, and performance discussions with employees and contractors as needed.

Skills

Teamwork

Communication

Problem-solving

Time management

Education

Bachelor's degree in Business, Logistics, or related field

Tools

Microsoft Excel

Outlook

Word

Job description

At Suddath, join a team with a 100+ year reputation for excellence in relocation, logistics, and worldwide services. The Assistant Operations Manager supports daily delivery and installation operations, partnering with site management to monitor performance, support staff and contractors, and ensure customer requirements are met.

The role may involve direct supervision and development of employees, optimizing workforce planning and service execution across locations.