Logistics Dispatcher: Route Planner & Problem Solver

Tidy Services; Salem (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical, dental, and vision insurance

Life insurance

401k with matching

Job summary

Tidy Services in Salem, VA is seeking a Dispatcher to coordinate with drivers, supervisors, and customers to resolve on-route issues for residential, commercial, and pickup/delivery services. The role uses software to enter orders and track activity; shifts may include overtime and weekend hours.

You will dispatch drivers, optimize routes, communicate with maintenance, and ensure same-day service when needed.

Qualifications

• High school diploma or G.E.D.
• Minimum 6 months of related work experience.
• Additional or specialized training in transportation, logistics, or similar area of study
• Customer service experience in a call-center environment (preferred)
• Ability to speak and understand English and Spanish (preferred)
• Must have adequate typing speed
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
• Must have the desire and ability to learn new software applications

Responsibilities

• Dispatches drivers to calls as they are received using information on customer needs, driver’s location, loads, services, and daily factors to balance cost and speed of response.
• Works with supervisors and managers to optimize routes.
• Assists in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assists supervisors in assigning service orders to appropriate drivers throughout the day and for the next day.
• Ensure service orders are closed each day.
• Fields incoming calls and e-mails from customer service and sales department; manages requests for one-time service, pickup, or unit delivery and ensures same-day service where needed.
• Assists with outbound calls to customers while drivers are on-site/location, resolving pickup, delivery and other service issues.
• Troubleshoots and resolves potential delivery, pick-up, or service problems before they result in service issues.
• Ensures same-day service on missed services by coordinating driver movement in the field.
• Records and documents information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for on-road issues.

Skills

Customer service

Communication

Typing speed

Bilingual English/Spanish

Education

High school diploma

Job description

Tidy Services in Salem, VA is seeking a Dispatcher to coordinate with drivers, supervisors, and customers to resolve on-route issues for residential, commercial, and pickup/delivery services. The role uses software to enter orders and track activity; shifts may include overtime and weekend hours.

You will dispatch drivers, optimize routes, communicate with maintenance, and ensure same-day service when needed.