Dispatcher

Tidy Services; Salem (VA); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Holidays

Medical, dental, and vision insurance

Life insurance

401k with matching

Job summary

Tidy Services in Salem, VA is seeking a Dispatcher to coordinate with drivers, supervisors, and customers to resolve on-route issues for residential, commercial, and pickup/delivery services. The role uses software to enter orders and track activity; shifts may include overtime and weekend hours.

You will dispatch drivers, optimize routes, communicate with maintenance, and ensure same-day service when needed.

Qualifications

• High school diploma or G.E.D.
• Minimum 6 months of related work experience.
• Additional or specialized training in transportation, logistics, or similar area of study
• Customer service experience in a call-center environment (preferred)
• Ability to speak and understand English and Spanish (preferred)
• Must have adequate typing speed
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
• Must have the desire and ability to learn new software applications

Responsibilities

• Dispatches drivers to calls as they are received using information on customer needs, driver’s location, loads, services, and daily factors to balance cost and speed of response.
• Works with supervisors and managers to optimize routes.
• Assists in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assists supervisors in assigning service orders to appropriate drivers throughout the day and for the next day.
• Ensure service orders are closed each day.
• Fields incoming calls and e-mails from customer service and sales department; manages requests for one-time service, pickup, or unit delivery and ensures same-day service where needed.
• Assists with outbound calls to customers while drivers are on-site/location, resolving pickup, delivery and other service issues.
• Troubleshoots and resolves potential delivery, pick-up, or service problems before they result in service issues.
• Ensures same-day service on missed services by coordinating driver movement in the field.
• Records and documents information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for on-road issues.

Skills

Customer service

Communication

Typing speed

Bilingual English/Spanish

Education

High school diploma

Job description

Job Summary

The Dispatcher communicates back and forth with supervisors and all drivers to assist with problem resolution while on route for residential, commercial, and pick-up/delivery business. This position handles incoming service orders, directs drivers, and resolves service issues. The Dispatcher also interacts with customers that include customer service, sales, and operational staff (i.e. supervisors, mechanics etc.). Software is used to enter order information and track activity. Shifts vary with the potential for overtime and weekend hours depending on operational needs.

Job Responsibilities

The responsibilities of the Dispatcher will include, but is not limited to:

• Dispatches drivers to calls as they are received using information on customer needs, driver’s location, loads, services, and daily factors to balance cost and speed of response.
• Works with supervisors and managers to optimize routes.
• Assists in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity.
• Assists supervisors in assigning service orders to appropriate drivers throughout the day and for the next day.
• Ensure service orders are closed each day.
• Fields incoming calls and e-mails from customer service and sales department; manages requests for one-time service, pick-up, or unit delivery and ensures same-day service where needed.
• Assists with outbound calls to customers while drivers are on-site/location, resolving pick-up, delivery and other service issues.
• Troubleshoots and resolves potential delivery, pick-up, or service problems before they result in service issues.
• Ensures same-day service on missed services by coordinating driver movement in the field.
• Records and documents information from drivers and distributes to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for on-road issues.

About Tidy Services

Since 1994, Tidy Services has been a local family-owned business providing portable sanitation services to Southwest Virginia. Our growth over the years has expanded to include a wide variety of services including portable restrooms, restroom trailers, roll-off dumpsters, septic tank cleaning, and grease trap cleaning.

Tidy Services is still that local family-owned business focused on customer satisfaction. We are a team of professionals who take pride in providing our clients with sanitary solutions that protect our environment and enhance our standard of living.

Benefits

• Paid time off
• holidays
• medical, dental, and vision insurance
• life insurance
• 401k with matching
• weekly reimbursement for cell phone usage

Tidy Services provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Requirements

• High school diploma or G.E.D
• Minimum of 6 months of related work experience
• Additional or specialized training in transportation, logistics, or similar area of study
• Customer service experience in a call-center environment (preferred)
• Ability to speak and understand English and Spanish (preferred)
• Must have adequate typing speed
• Must be able to communicate effectively and professionally via e-mail, telephone, and 2 way devices
• Must have the desire and ability to learn new software applications