Logistics Dispatcher: On-Time Routes & Customer Support Pro

Ultimate Staffing Services; Fontana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ultimate Staffing Services is seeking an experienced Dispatch & Transportation professional to coordinate daily driver schedules, routes, and load assignments in a fast-paced environment in California. You will liaise with drivers on pickups, deliveries, delays, and route changes while maintaining on-time performance and customer satisfaction.

The role involves handling admin, compliance records, and billing coordination, requiring strong communication and problem-solving skills and a commitment

Qualifications

• 3+ years of dispatching, transportation, logistics, or fleet management experience preferred.
• Strong understanding of transportation operations and scheduling practices.
• Ability to prioritize multiple tasks and make decisions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to build effective relationships with drivers, customers, and internal teams.
• Proficiency in Microsoft Office and transportation management systems.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information professionally.
• Valid driver's license and reliable transportation for business use.
• Preferred Qualifications: Experience with transportation staffing, trucking, logistics, or fleet operations.
• Knowledge of DOT regulations, driver compliance requirements, and transportation safety standards.
• Experience working with dispatching, payroll, and billing systems.

Responsibilities

• Coordinate and monitor daily driver schedules, routes, and load assignments.
• Communicate with drivers regarding pickups, deliveries, delays, and route changes.
• Track transportation activities to ensure on-time performance and customer satisfaction.
• Resolve scheduling conflicts and transportation issues in a timely manner.
• Monitor driver availability and maintain appropriate coverage levels.
• Provide exceptional customer service to clients, drivers, and internal team members.
• Serve as the main point of contact for transportation-related inquiries.
• Address and resolve service concerns while maintaining positive customer relationships.
• Communicate effectively via phone, email, and other communication platforms.
• Maintain accurate transportation records and ensure timely data entry into company systems.
• Track and maintain driver, vehicle, and customer documentation.
• Assist in obtaining and organizing required compliance documentation.
• Ensure files containing confidential information are maintained accurately and securely.
• Manage customer-specific requirements and web portal updates.
• Maintain client billing information and process updates as needed.
• Collaborate with Payroll and Billing teams to ensure accurate processing of hours and invoices.
• Assist with customer rate reviews and updates.
• Support special projects and operational initiatives as assigned.
• Promote and reinforce a culture where safety is the top priority.
• Collaborate with Operations, Sales, Recruiting, Payroll, and Compliance teams to ensure seamless service delivery.
• Support continuous improvement efforts and operational efficiencies.

Skills

Dispatching experience

Transportation operations

Communication skills

Problem-solving

Relationship building

Attention to detail

Microsoft Office

DOT regulations knowledge

Driver licensing

Tools

Microsoft Office

Transportation Management Systems

Job description

Ultimate Staffing Services is seeking an experienced Dispatch & Transportation professional to coordinate daily driver schedules, routes, and load assignments in a fast-paced environment in California. You will liaise with drivers on pickups, deliveries, delays, and route changes while maintaining on-time performance and customer satisfaction.

The role involves handling admin, compliance records, and billing coordination, requiring strong communication and problem-solving skills and a commitment