Logistics Dispatcher

Ultimate Staffing Services; Fontana (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ultimate Staffing Services is seeking an experienced Dispatch & Transportation professional to coordinate daily driver schedules, routes, and load assignments in a fast-paced environment in California. You will liaise with drivers on pickups, deliveries, delays, and route changes while maintaining on-time performance and customer satisfaction.

The role involves handling admin, compliance records, and billing coordination, requiring strong communication and problem-solving skills and a commitment

Qualifications

• 3+ years of dispatching, transportation, logistics, or fleet management experience preferred.
• Strong understanding of transportation operations and scheduling practices.
• Ability to prioritize multiple tasks and make decisions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to build effective relationships with drivers, customers, and internal teams.
• Proficiency in Microsoft Office and transportation management systems.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information professionally.
• Valid driver's license and reliable transportation for business use.
• Preferred Qualifications: Experience with transportation staffing, trucking, logistics, or fleet operations.
• Knowledge of DOT regulations, driver compliance requirements, and transportation safety standards.
• Experience working with dispatching, payroll, and billing systems.

Responsibilities

• Coordinate and monitor daily driver schedules, routes, and load assignments.
• Communicate with drivers regarding pickups, deliveries, delays, and route changes.
• Track transportation activities to ensure on-time performance and customer satisfaction.
• Resolve scheduling conflicts and transportation issues in a timely manner.
• Monitor driver availability and maintain appropriate coverage levels.
• Provide exceptional customer service to clients, drivers, and internal team members.
• Serve as the main point of contact for transportation-related inquiries.
• Address and resolve service concerns while maintaining positive customer relationships.
• Communicate effectively via phone, email, and other communication platforms.
• Maintain accurate transportation records and ensure timely data entry into company systems.
• Track and maintain driver, vehicle, and customer documentation.
• Assist in obtaining and organizing required compliance documentation.
• Ensure files containing confidential information are maintained accurately and securely.
• Manage customer-specific requirements and web portal updates.
• Maintain client billing information and process updates as needed.
• Collaborate with Payroll and Billing teams to ensure accurate processing of hours and invoices.
• Assist with customer rate reviews and updates.
• Support special projects and operational initiatives as assigned.
• Promote and reinforce a culture where safety is the top priority.
• Collaborate with Operations, Sales, Recruiting, Payroll, and Compliance teams to ensure seamless service delivery.
• Support continuous improvement efforts and operational efficiencies.

Skills

Dispatching experience

Transportation operations

Communication skills

Problem-solving

Relationship building

Attention to detail

Microsoft Office

DOT regulations knowledge

Driver licensing

Tools

Microsoft Office

Transportation Management Systems

Job description

Dispatch & Transportation Operations

• Coordinate and monitor daily driver schedules, routes, and load assignments.
• Communicate with drivers regarding pickups, deliveries, delays, and route changes.
• Track transportation activities to ensure on-time performance and customer satisfaction.
• Resolve scheduling conflicts and transportation issues in a timely manner.
• Monitor driver availability and maintain appropriate coverage levels.

Customer & Driver Support

• Provide exceptional customer service to clients, drivers, and internal team members.
• Serve as the main point of contact for transportation-related inquiries.
• Address and resolve service concerns while maintaining positive customer relationships.
• Communicate effectively via phone, email, and other communication platforms.

Administrative & Compliance Support

• Maintain accurate transportation records and ensure timely data entry into company systems.
• Track and maintain driver, vehicle, and customer documentation.
• Assist in obtaining and organizing required compliance documentation.
• Ensure files containing confidential information are maintained accurately and securely.
• Manage customer-specific requirements and web portal updates.

Billing & Operational Coordination

• Maintain client billing information and process updates as needed.
• Collaborate with Payroll and Billing teams to ensure accurate processing of hours and invoices.
• Assist with customer rate reviews and updates.
• Support special projects and operational initiatives as assigned.

Safety & Team Collaboration

• Promote and reinforce a culture where safety is the top priority.
• Collaborate with Operations, Sales, Recruiting, Payroll, and Compliance teams to ensure seamless service delivery.
• Support continuous improvement efforts and operational efficiencies.

Qualifications

• Required: 3+ years of dispatching, transportation, logistics, or fleet management experience preferred.
• Strong understanding of transportation operations and scheduling practices.
• Ability to prioritize multiple tasks and make decisions in a fast-paced environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Ability to build effective relationships with drivers, customers, and internal teams.
• Proficiency in Microsoft Office and transportation management systems.
• Strong attention to detail and organizational skills.
• Ability to handle confidential information professionally.
• Valid driver's license and reliable transportation for business use.
• Preferred Qualifications: Experience with transportation staffing, trucking, logistics, or fleet operations.
• Knowledge of DOT regulations, driver compliance requirements, and transportation safety standards.
• Experience working with dispatching, payroll, and billing systems.

Ideal Candidate

A proactive transportation professional who excels at coordinating drivers, solving problems quickly, maintaining strong customer relationships, and ensuring efficient, safe, and compliant transportation operations.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.