Dispatch Coordinator: Fast-Paced Logistics & Customer Care

Eppler Towing & Recovery; Fresno (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Eppler Towing & Recovery in Fresno, CA is seeking a dependable Dispatcher to join our team. You will serve as the primary liaison between customers, drivers, and management, coordinating service requests, dispatching drivers, monitoring GPS locations, and providing accurate estimated arrival times.

The ideal candidate thrives in a fast-paced environment, demonstrates sound judgment, and can make independent decisions when necessary while maintaining professional communication and a high level of

Qualifications

• Previous dispatching experience preferred, but not required.
• Experience in towing, transportation, logistics, or a related industry is a plus, but not required.
• Exceptional multitasking abilities and the capacity to manage competing priorities effectively.
• Ability to remain calm, focused, and professional in high-pressure situations.
• Strong organizational skills and excellent time management.
• Excellent verbal and written communication skills.
• Strong customer service skills with the ability to communicate professionally with customers, drivers, coworkers, and management.
• Ability to think critically, solve problems, and make sound decisions independently.
• Strong attention to detail and commitment to accuracy.
• Comfortable using computers, GPS systems, and dispatch software.
• Ability to learn new procedures, technology, and operational processes quickly.
• Dependable, punctual, and committed to maintaining a high standard of professionalism.
• Ability to work both independently and collaboratively as part of a team.

Responsibilities

• Answer incoming calls and assist customers with emergency and non-emergency service requests.
• Accurately collect and document customer information, vehicle details, service locations, and other relevant information.
• Evaluate incoming requests and prioritize calls based on urgency, location, and available resources.
• Dispatch appropriate trucks and drivers based on service requirements, equipment availability, and location.
• Monitor driver locations and job progress using GPS and dispatch software to optimize efficiency and provide accurate estimated arrival times.
• Maintain clear, professional communication with customers, drivers, and management regarding job statuses, updates, instructions, and potential delays.
• Proactively identify and resolve scheduling conflicts, service delays, and other operational challenges.
• Maintain accurate, up-to-date dispatch records and complete all required documentation.
• Coordinate multiple service requests simultaneously while maintaining attention to detail.
• Assist with additional administrative and operational responsibilities as needed.

Skills

Multitasking

Communication skills

Customer service

Decision making

Organizational skills

Tools

GPS systems

Dispatch software

Job description

Eppler Towing & Recovery in Fresno, CA is seeking a dependable Dispatcher to join our team. You will serve as the primary liaison between customers, drivers, and management, coordinating service requests, dispatching drivers, monitoring GPS locations, and providing accurate estimated arrival times.

The ideal candidate thrives in a fast-paced environment, demonstrates sound judgment, and can make independent decisions when necessary while maintaining professional communication and a high level of