Logistics Dispatcher

Randstad USA; Lakeland (FL); On-site; USD 30,000 - 32,000; Full time

Job summary

Randstad USA in Lakeland, FL is hiring an experienced Logistics Dispatcher for a fast-paced distribution team. The role focuses on tracking drivers, communicating issues, and updating customers with ETAs while maintaining accurate records.

The position offers a second shift (1 PM–9 PM), hourly pay of $22–$23, and requires an Associate degree with 2 years of dispatch/logistics experience. Overtime may be required to meet daily routes.

Qualifications

• Experience in dispatching, logistics, transportation, fleet tracking, or related customer service.
• Strong communication and problem-solving skills.
• Able to work in a fast-paced, high-volume environment.
• Multitask across phone calls, emails, GPS tracking, and dispatch systems.
• Proficient with Microsoft Office; experience with dispatch/fleet software is a plus.
• High school diploma or GED required.
• Must be flexible to work overtime when needed.

Responsibilities

• Track delivery drivers and routes in real time using GPS and dispatching systems.
• Communicate with drivers and assist with issues or delays.
• Provide customers with accurate delivery updates and ETAs.
• Answer calls and emails from drivers, customers, and internal teams.
• Troubleshoot route issues and maintain driver/route documentation.
• Ensure routes are completed and drivers return safely.

Skills

Dispatching

Logistics

Transportation

Fleet tracking

Customer service

Data entry

Microsoft Office

Communication

Education

Associate degree

Tools

GPS tracking software

Dispatch software

Microsoft Office

Job description

We are hiring immediately for an experienced and dependable Logistics Dispatcher to join a fast-paced distribution and logistics team in Lakeland, FL!

This is a great opportunity for someone with experience in dispatching, transportation, logistics, fleet operations, or high-volume customer service who enjoys staying organized, solving problems, and keeping daily operations moving.

salary: $22 - $23 per hour

shift: Second

work hours: 1 PM - 9 PM

education: Associate

Responsibilities

What You’ll Be Doing

• Track delivery drivers and routes in real time using GPS and dispatching systems
• Communicate with drivers throughout their routes and assist with issues or delays
• Provide customers with accurate delivery updates and ETAs
• Answer incoming calls and respond to emails from drivers, customers, and internal teams
• Troubleshoot delivery and route issues as they arise
• Maintain accurate driver, route, and delivery documentation
• Confirm all routes are completed and drivers return safely at the end of the day
• Work closely with a team of dispatchers to ensure smooth daily operations

What We’re Looking For

• Previous dispatching, logistics, transportation, fleet tracking, or related customer service experience preferred
• Great communication and problem-solving skills
• Comfortable working in a fast-paced, high-volume environment
• Ability to multitask across phone calls, emails, GPS tracking, and dispatch systems
• Great computer skills; experience with Microsoft Office and dispatch/fleet software is a plus
• High school diploma or GED required
• Must have flexibility to work overtime when needed

Important Schedule Requirement

The regular schedule is Monday-Friday, 1:00 PM-9:00 PM, but dispatchers may recieve overtime hours while drives complete their routes.

The essential functions of this role include:

• working in a smoke free environment
• working up to 3 hrs of overtime per week

Skills

• Dispatching (2 years of experience is required)
• Scheduling Appointments (2 years of experience is required)
• Data Entry (2 years of experience is required)
• Customer Service (3 years of experience is required)
• Logistics (1 year of experience is preferred)
• Reliability (3 years of experience is required)
• Career Driven (1 year of experience is required)
• Blue Collar Environment (1 year of experience is required)

Qualifications

• Years of experience: 2 years
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 2 years

Education

• Associates (required)