Bilingual Routing Dispatcher

Bethel Farms; Arcadia (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A leading agricultural firm in Florida seeks a bilingual Routing Dispatcher to efficiently manage driver routes and customer requests. The ideal candidate will possess strong communication, organizational, and decision-making skills, with dispatching experience preferred. This full-time, entry-level position offers an opportunity to grow in a dynamic logistics team.

Qualifications

• Dispatching and/or routing experience preferred.
• Familiar with required licenses and permits in the United States.
• Ability to handle customer complaints professionally.

Responsibilities

• Plan and assign driver routes using planning software.
• Maintain records related to transportation program.
• Collaborate with departments for efficient route planning.
• Respond to emergency calls and manage delivery requests.

Skills

Bilingual (English & Spanish)

Communication skills

Customer service skills

Mathematics skills

Decision-making skills

Computer literacy

Organizational skills

Multi-tasking skills

Interpersonal skills

Education

High School Diploma

Associate degree or higher (preferred)

Job description

Overview

Bethel Farms is looking for a Bilingual Routing Dispatcher to join our Logistics Team based out of our Florida headquarters. This teammate reports directly to the Director of Distribution and will be responsible for planning driver routes, tracking and providing delivery status of products, and assisting the scheduling and assigning of driver and outside carrier personnel.

The Routing Dispatcher will answer questions, record actions, and respond to emergency telephone requests as appropriate. They will maintain electronic records and files related to the transportation program, handle carrier dispatch and calls as needed, assist with load entry, and act as Customer Relations support, as needed.

Come and join a team known for its mission, values, culture, and innovation!

Responsibilities

• Utilizing route planning software to plan, distribute, monitor, and follow-up on daily route assignments
• Ensure timeliness, accuracy, communication, and high level of service for all customers
• Use load board to maximize efficiency, cost-effectiveness, timeliness, and truck capacity for delivery routes with the incorporation of travel times, service times, DOT restrictions, and traffic patterns
• Identify and plan deployment for increases/decreases in route volumes
• Shift resources in response to seasonal fluctuations by resourcing carriers before and during season
• Collaborate across departments and work with the Logistics, Operations, and Customer Experience Teams for load planning to ensure the most cost effective and time efficient routes
• Troubleshoot and resolve potential delivery and pick-up problems before they result in service issues
• Include route information, driver productivity evaluation, sales & service issues and opportunities, safety issues, and problem stops when recording, documenting, and distributing information
• Keep manual and computerized records (time sheets, odometer, equipment use) for efficient operation
• Handle routine details and phone inquiries not requiring immediate attention from Dispatch Lead and Director of Distribution for the purpose of efficient department operations
• Keep up to date with State of Florida transportation and logistics operations
• Collaborate with and serve as back up support for fellow dispatch team members
• Dispatch drivers to regular and emergency duties in the absence of department supervisors
• Fields incoming calls from customers or customer service department and manage requests
• Manage requests for pick-up or delivery and ensure timely service
• Respond to emergency telephone requests and work orders
• Verify and ensure accuracy of driver mileage calculations
• Professionally handle and resolve customer complaints
• Update and maintain internal spreadsheets as required

Requirements

• High School Diploma is required (associate degree or higher is preferred)
• Comparable work experience in a related field accepted
• Ideal candidate would have dispatching and / or routing experience
• Familiar with the type of licensing and permits required in the United States
• Superior internal and external skills with communication and customer service
• Interpersonal skills to deal courteously and effectively with coworkers, staff, and customers
• Good skills with mathematics, decision-making, and computer literacy
• Candidate must be bilingual (English & Spanish)
• Excellent organizational and multi-tasking skills
• Supervisory and mechanical skills / aptitude

Key Performance Indicators

• Goal oriented with great work ethic and growing business acumen
• Positive skills in communication, problem solving and critical thinking
• Leadership skills and ability to inspire others to perform with excellence.
• Staying current on topics related to effective dispatching and transportation
• Willingness to grow with the company, learn new skills, and take on new duties

Seniority level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Farming and Agriculture, Construction, Mining Machinery Manufacturing

Benefits

• Medical insurance
• Vision insurance
• 401(k)