Dispatcher/Transportation Office Support

Randstad USA; Romulus (MI); On-site; USD 26,000 - 28,000; Full time

Job summary

Randstad USA seeks an organized Dispatcher to coordinate daily transportation operations, serving as the hub between drivers, customers, and warehouse teams.

You will schedule routes, track shipments, resolve logistics issues in real time to ensure safe, on-time deliveries, and maintain dispatch logs in accordance with DOT regulations. This role requires 1 year of experience and no degree.

Qualifications

• No degree required per job posting.
• Minimum 1 year of experience as a dispatcher or in similar roles.
• Knowledge of DOT regulations and safety policies.

Responsibilities

• Dispatch and schedule drivers, equipment, and transportation resources for daily coverage.
• Monitor shipments and vehicle locations using GPS and TMS.
• Serve as primary contact for drivers regarding route changes and delays.
• Handle service disruptions, route changes, and customer concerns promptly.
• Maintain dispatch logs and verify delivery receipts and BOLs.
• Collaborate with warehouse, carrier, and customer service teams to sustain high service levels.

Skills

Front Desk

Administration

Administrative Duties

Microsoft Office

Microsoft Excel

Data Entry

Office Support

Tools

TMS (Transportation Management Systems)

GPS Technology

Job description

We are looking for an organized and responsive Dispatcher to coordinate daily transportation operations. In this role, you will serve as the central hub of communication between drivers, customers, and warehouse teams - scheduling routes, tracking shipments, and resolving logisitics issues in real time to ensure safe, on-time deliveries.

salary: $19.99 - $20 per hour

shift: First

work hours: 8 AM - 4 PM

education: No Degree Required

Responsibilities

Key Responsibilities

• Dispatch & Scheduling: Assign and schedule drivers, equipment, and transportation resources for optimal daily coverage.
• Route & Fleet Tracking: Monitor active shipments, vehicle locations, and delivery statuses using GPS technology and Transportation Management Systems (TMS).
• Driver & Client Communication: Serve as the primary point of contact for drivers regarding route adjustments, delays, and customer delivery requirements.
• Issue Resolution: Handle service disruptions, route changes, emergencies, and customer concerns promptly to minimize downtime.
• Documentation & Compliance: Maintain precise dispatch logs, verify delivery receipts/Bills of Lading (BOL), and ensure full adherence to DOT regulations and safety policies.
• Operational Support: Collaborate with warehouse, carrier, and customer service teams to maintain high service levels and efficiency.

Skills

• Front Desk
• Administration
• Administrative Duties
• Microsoft Office
• Microsoft Excel
• Data Entry
• Office Support

Qualifications

• Years of experience: 1 year
• Experience level: Experienced

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.

Experience

• Experienced
• 1 year

Education

• No Degree Required