Logistics Dispatch Team Lead - Onsite Plymouth

Aston Carter

Plymouth (MI)

On-site

USD 65,000 - 75,000

Full time

7 hours ago
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Job summary

Aston Carter is seeking a Logistics Dispatch Supervisor for a permanent, fully onsite role in Plymouth, MI. The candidate will lead the Overwatch team, manage real-time shipment monitoring, and coordinate with carriers.

The role requires 2+ years in logistics, strong communication, problem-solving, and a track record of coaching and developing staff. The pay range is $65,000 to $75,000 per year, with benefits.

Qualifications

  • 2+ years of logistics, dispatch, customer service, or team-lead experience.
  • Hands-on logistics/dispatch/transportation operations experience.
  • Leadership or team-lead capabilities.
  • Experience handling escalations and resolving operations problems.
  • Excellent communication and customer service skills.
  • Strong attention to detail and organization.
  • Comfortable working in a fast-moving environment with competing priorities.

Responsibilities

  • Serve as the first point of contact for day-to-day questions, order issues, and escalations.
  • Conduct regular 1:1s with team members for coaching, goal setting, removing blockers, and professional development.
  • Review individual scorecards and development goals.
  • Coach employees on processes, systems, and stakeholder communication.
  • Provide real-time feedback and establish consistent performance expectations.
  • Help create a positive, supportive team culture.
  • Monitor open orders throughout the day to ensure accurate pickup and delivery against customer performance standards.
  • Prioritize and reassign workloads to maintain coverage and status quality.
  • Ensure active order statuses are accurate and current in the TMS before the end of each shift.
  • Identify and flag at-risk deliveries as soon as issues become known.
  • Personally manage complex or high-touch exceptions that the team cannot resolve.
  • Keep units moving and reduce dwell to help protect revenue.
  • Identify workflow/process improvements and recurring operational issues.
  • Hold the team accountable for proactive status updates and exception communication.
  • Partner with operations, account managers, site teams, OEM contacts, and carriers.
  • Serve as an escalation point for professional car haulers and carriers.
  • Maintain professional, courteous communication, including during difficult situations.

Skills

Logistics experience
Team leadership
Escalation handling
Communication
Attention to detail
Fast-paced environment

Tools

Excel
Word
Outlook
TMS systems

Job description

Aston Carter is seeking a Logistics Dispatch Supervisor for a permanent, fully onsite role in Plymouth, MI. The candidate will lead the Overwatch team, manage real-time shipment monitoring, and coordinate with carriers.

The role requires 2+ years in logistics, strong communication, problem-solving, and a track record of coaching and developing staff. The pay range is $65,000 to $75,000 per year, with benefits.

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