Logistics Dispatch Team Lead - Onsite Plymouth

Aston Carter; Plymouth (MI); On-site; USD 65,000 - 75,000; Full time

Job summary

Aston Carter is seeking a Logistics Dispatch Supervisor for a permanent, fully onsite role in Plymouth, MI. The candidate will lead the Overwatch team, manage real-time shipment monitoring, and coordinate with carriers.

The role requires 2+ years in logistics, strong communication, problem-solving, and a track record of coaching and developing staff. The pay range is $65,000 to $75,000 per year, with benefits.

Qualifications

• 2+ years of logistics, dispatch, customer service, or team-lead experience.
• Hands-on logistics/dispatch/transportation operations experience.
• Leadership or team-lead capabilities.
• Experience handling escalations and resolving operations problems.
• Excellent communication and customer service skills.
• Strong attention to detail and organization.
• Comfortable working in a fast-moving environment with competing priorities.

Responsibilities

• Serve as the first point of contact for day-to-day questions, order issues, and escalations.
• Conduct regular 1:1s with team members for coaching, goal setting, removing blockers, and professional development.
• Review individual scorecards and development goals.
• Coach employees on processes, systems, and stakeholder communication.
• Provide real-time feedback and establish consistent performance expectations.
• Help create a positive, supportive team culture.
• Monitor open orders throughout the day to ensure accurate pickup and delivery against customer performance standards.
• Prioritize and reassign workloads to maintain coverage and status quality.
• Ensure active order statuses are accurate and current in the TMS before the end of each shift.
• Identify and flag at-risk deliveries as soon as issues become known.
• Personally manage complex or high-touch exceptions that the team cannot resolve.
• Keep units moving and reduce dwell to help protect revenue.
• Identify workflow/process improvements and recurring operational issues.
• Hold the team accountable for proactive status updates and exception communication.
• Partner with operations, account managers, site teams, OEM contacts, and carriers.
• Serve as an escalation point for professional car haulers and carriers.
• Maintain professional, courteous communication, including during difficult situations.

Skills

Logistics experience

Team leadership

Escalation handling

Communication

Attention to detail

Fast-paced environment

Tools

Excel

Word

Outlook

TMS systems

Job description

Aston Carter is seeking a Logistics Dispatch Supervisor for a permanent, fully onsite role in Plymouth, MI. The candidate will lead the Overwatch team, manage real-time shipment monitoring, and coordinate with carriers.

The role requires 2+ years in logistics, strong communication, problem-solving, and a track record of coaching and developing staff. The pay range is $65,000 to $75,000 per year, with benefits.