Logistics Dispatch Supervisor

Aston Carter; Plymouth (MI); On-site; USD 65,000 - 75,000; Full time

Job summary

Aston Carter is seeking a Logistics Dispatch Supervisor for a permanent, fully onsite role in Plymouth, MI. The candidate will lead the Overwatch team, manage real-time shipment monitoring, and coordinate with carriers.

The role requires 2+ years in logistics, strong communication, problem-solving, and a track record of coaching and developing staff. The pay range is $65,000 to $75,000 per year, with benefits.

Qualifications

• 2+ years of logistics, dispatch, customer service, or team-lead experience.
• Hands-on logistics/dispatch/transportation operations experience.
• Leadership or team-lead capabilities.
• Experience handling escalations and resolving operations problems.
• Excellent communication and customer service skills.
• Strong attention to detail and organization.
• Comfortable working in a fast-moving environment with competing priorities.

Responsibilities

• Serve as the first point of contact for day-to-day questions, order issues, and escalations.
• Conduct regular 1:1s with team members for coaching, goal setting, removing blockers, and professional development.
• Review individual scorecards and development goals.
• Coach employees on processes, systems, and stakeholder communication.
• Provide real-time feedback and establish consistent performance expectations.
• Help create a positive, supportive team culture.
• Monitor open orders throughout the day to ensure accurate pickup and delivery against customer performance standards.
• Prioritize and reassign workloads to maintain coverage and status quality.
• Ensure active order statuses are accurate and current in the TMS before the end of each shift.
• Identify and flag at-risk deliveries as soon as issues become known.
• Personally manage complex or high-touch exceptions that the team cannot resolve.
• Keep units moving and reduce dwell to help protect revenue.
• Identify workflow/process improvements and recurring operational issues.
• Hold the team accountable for proactive status updates and exception communication.
• Partner with operations, account managers, site teams, OEM contacts, and carriers.
• Serve as an escalation point for professional car haulers and carriers.
• Maintain professional, courteous communication, including during difficult situations.

Skills

Logistics experience

Team leadership

Escalation handling

Communication

Attention to detail

Fast-paced environment

Tools

Excel

Word

Outlook

TMS systems

Job description

Job Title: Logistics Dispatch Supervisor

Job Description

This role serves as the first point of contact for the Overwatch team when questions, order issues, and escalations arise. It combines people leadership, transportation operations, customer/carrier communication, exception management, and real-time shipment/status monitoring.

Responsibilities

• Serve as the first point of contact for day-to-day questions, order issues, and escalations.
• Conduct regular 1:1s with team members for coaching, goal setting, removing blockers, and professional development.
• Review individual scorecards and development goals.
• Coach employees on processes, systems, and stakeholder communication.
• Provide real-time feedback and establish consistent performance expectations.
• Help create a positive, supportive team culture.
• Monitor open orders throughout the day to ensure accurate pickup and delivery against customer performance standards.
• Prioritize and reassign workloads to maintain coverage and status quality.
• Ensure active order statuses are accurate and current in the TMS before the end of each shift.
• Identify and flag at-risk deliveries as soon as issues become known.
• Personally manage complex or high-touch exceptions that the team cannot resolve.
• Keep units moving and reduce dwell to help protect revenue.
• Identify workflow/process improvements and recurring operational issues.
• Hold the team accountable for proactive status updates and exception communication.
• Partner with operations, account managers, site teams, OEM contacts, and carriers.
• Serve as an escalation point for professional car haulers and carriers.
• Maintain professional, courteous communication, including during difficult situations.

Essential Skills

• 2+ years of experience in logistics, dispatch, customer service, or a team-lead capacity.
• Hands-on logistics, dispatch, transportation, or similar operations experience.
• Leadership or team-lead capabilities.
• Experience handling escalations and resolving operational problems.
• Excellent communication and customer service skills.
• Strong attention to detail and organization.
• Comfortable working in a fast-moving environment with competing priorities.

Additional Skills & Qualifications

• Preferred background in trucking, transportation, or automotive/finished-vehicle logistics.
• Proficient in Excel, Word, Outlook, and TMS/internal transportation systems.

Work Environment

The role requires support of the team's published coverage rotation, including a 10:00 AM to 7:00 PM shift. Weekend coverage is required as part of the rotation. Candidates should be comfortable with fully onsite work in Plymouth and rotating between 8:00 AM–5:00 PM and 10:00 AM–7:00 PM shifts. The company offers a great environment for career advancement.

Job Type & Location

This is a Permanent position based out of Plymouth, MI.

Pay And Benefits

The pay range for this position is $65000.00 - $75000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Med, vision, and dental (great benefits), PTO, and Holiday pay

Workplace Type

This is a fully onsite position in Plymouth,MI.

Application Deadline

This position is anticipated to close on Oct 1, 2026.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Accommodation Request

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [e-mail] for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.