Logistics Dispatch & Customer Service Specialist

DHL; Manteno (IL); On-site; Confidential; Full time

Benefits offered by this job

Medical benefits

PTO & holidays

401(k) match

Tuition reimbursement

Training opportunities

Job summary

DHL Supply Chain in Manteno, IL is hiring a Customer Service Representative to maintain high levels of customer service and clear communication with client and transport partners. The role focuses on processing orders, providing product and transit information, and resolving issues in a fast-paced, customer-centric team.

The ideal candidate has 0-12 months experience in dispatch or TMS, proficiency with Microsoft Office, and familiarity with WMS systems.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience preferred.

Responsibilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Job description

DHL Supply Chain in Manteno, IL is hiring a Customer Service Representative to maintain high levels of customer service and clear communication with client and transport partners. The role focuses on processing orders, providing product and transit information, and resolving issues in a fast-paced, customer-centric team.

The ideal candidate has 0-12 months experience in dispatch or TMS, proficiency with Microsoft Office, and familiarity with WMS systems.