Logistics Customer Success & Dispatch Support

Deutsche Post; Livermore (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement program

Training and career advancement

Job summary

DHL Supply Chain in Livermore, CA is seeking a Customer Service Representative to provide administrative support to management, handle customer inquiries, and coordinate with trucking and transportation partners. The role emphasizes strong communication, data entry, and order management in a fast-paced logistics environment.

The position requires familiarity with TMS, WMS systems, and MS Office applications, plus the ability to work in a team and deliver exceptional service.

Qualifications

• High school diploma or equivalent required.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information and act as liaison to resolve issues.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Skills

Customer service

Dispatch/TMS experience

Microsoft Office

WMS experience

Communication

Education

High School Diploma or Equivalent

Tools

View software

Job description

DHL Supply Chain in Livermore, CA is seeking a Customer Service Representative to provide administrative support to management, handle customer inquiries, and coordinate with trucking and transportation partners. The role emphasizes strong communication, data entry, and order management in a fast-paced logistics environment.

The position requires familiarity with TMS, WMS systems, and MS Office applications, plus the ability to work in a team and deliver exceptional service.