Customer Service Representative

DPDHL; Livermore (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health insurance

PTO

401(k) matching

Tuition reimbursement

Job summary

DHL Supply Chain is seeking a Customer Service Representative in Livermore, CA. The role focuses on processing orders, managing customer communications, and coordinating with carriers and clients to ensure on-time service.

The position requires experience with TMS/WMS systems, strong Excel/Outlook/Word skills, and the ability to operate in a fast-paced team environment. Shift: M-Th, Su 6a-230p; pay is $27/hour.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison to facilitate issue resolution.
• Resolve product or service problems by clarifying the complaint and determining the solution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information.

Skills

Customer service

Communication

TMS experience

Dispatch

MS Office

WMS experience

View software

Customer portals

Team collaboration

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: Provide administrative and clerical support to management including the management of personnel records, payroll and onboarding orientation. Work under general supervision of the General Manager while providing administrative assistance. Exercise discretion and judgment on occasion and provide courteous, responsive, and accurate information to associates

Position: Customer Service Representative
Shift: M-Th,Su 6a-230p
Pay: $27.00 per hour

In addition to the general job description below, the ideal candidate will also possess the following skills and/or experience: Maintaining high levels of customer service and timely oral and written communication with client representatives as well as representatives and drivers of trucking and transportation companies to achieve and maintain high service levels. Experience within a Dispatch or TMS (Transportation Management System) to build and schedule Truckloads and/or LTL shipments based off load request sent from the TMS. Ability to effectively communicate via oral and written communication with Transport Carrier and Client to schedule pickups and research and resolve any issues that occur. Must have intermediate or higher experience with Microsoft Office (Excel, Outlook, Word). Experience using a commercial WMS (warehouse management system) such as JDA (preferred), Blue Yonder, Red Prairie, JDA, SAP, etc. Experience with View software is preferred. Ability to quickly adapt and learn to navigate through customer portals. Ability to work in a fast-paced, customer-centric team environment.

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical, dental, and vision coverage available beginning on your 30th day
- PTO program for all associates, including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities:

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience:

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.