Logistics Customer Care & Dispatch Specialist

Deutsche Post; Tracy (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

PTO and holidays

401(k) with match

Tuition reimbursement

Training and career advancement

Job summary

DHL Supply Chain in Tracy, CA is hiring a Customer Service representative to process orders and provide product, service, and transit information to customers and carriers.

Ideal candidates have strong communication, basic data-entry skills, and familiarity with TMS/WMS systems; a high school diploma and warehouse exposure are preferred; join a global leader with excellent training and benefits.

Qualifications

• High School Diploma or equivalent.
• 0-12 months data entry or reporting experience.
• 0-12 months warehouse experience preferred.

Responsibilities

• Resolve product or service problems and follow up.
• Maintain customer records and account information.
• Process customer adjustments to financial accounts.
• Prepare reports by collecting and analyzing customer information.
• Assist with order and product management.

Skills

Customer service

Communication skills

Dispatch / TMS experience

Microsoft Office

WMS software

View software

Customer portals navigation

Team work in fast-paced environment

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain in Tracy, CA is hiring a Customer Service representative to process orders and provide product, service, and transit information to customers and carriers.

Ideal candidates have strong communication, basic data-entry skills, and familiarity with TMS/WMS systems; a high school diploma and warehouse exposure are preferred; join a global leader with excellent training and benefits.