Logistics Dispatch & Customer Support Specialist

DPDHL; Manteno (IL); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

PTO

401(k) with match

Tuition reimbursement

Training + career advancement

Job summary

DHL Supply Chain in Manteno, IL is hiring a Customer Service Rep to process orders, communicate with clients and carriers, and provide transit information. The role focuses on delivering high-quality service in a fast-paced environment.

The ideal candidate has experience with TMS, strong Microsoft Office skills, and the ability to navigate customer portals and WMS systems. Training and advancement opportunities accompany a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• 0–12 months of system, data entry or reporting experience.
• 0–12 months of warehouse experience is preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service and transit information to customers and act as liaison for issue resolution.
• Maintain customer records and update account information.
• Assist with order and product management and prepare reports.

Skills

Dispatch/TMS experience

Oral and written communication

Microsoft Office

View software

Fast-paced team environment

Education

High School Diploma or Equivalent

Tools

JDA

Blue Yonder

Red Prairie

SAP

View software

Job description

DHL Supply Chain in Manteno, IL is hiring a Customer Service Rep to process orders, communicate with clients and carriers, and provide transit information. The role focuses on delivering high-quality service in a fast-paced environment.

The ideal candidate has experience with TMS, strong Microsoft Office skills, and the ability to navigate customer portals and WMS systems. Training and advancement opportunities accompany a comprehensive benefits package.