Logistics Customer Support Specialist I

Ait-Worldwide-Logistics; Itasca (IL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Medical & Prescription

HSA / FSA

401(k) & Tuition Reimbursement

Paid time off & holidays

Job summary

AIT Worldwide Logistics is seeking a Customer Service Representative I in Itasca, IL to be the first point of contact for customers, troubleshoot issues, and translate needs into action. You will manage new relationships and nurture existing accounts, coordinating with sales and operations to ensure timely delivery and high service levels.

Responsibilities include handling incoming/outbound calls, tracing loads in TMS, scheduling routes, responding to emails, and promoting value-added services

Qualifications

• High School or GED equivalent Required
• 0-3 years experience in customer service or related roles Required
• 0-3 years experience working in Freight forwarding, logistics, 3PL, Transportation Brokerage, or Trucking company Preferred
• Microsoft Office Suite (Medium proficiency)
• Transportation Management System (TMS) (Low proficiency)
• AS400 (Low proficiency)

Responsibilities

• Answer incoming calls and make outbound calls ensuring outstanding customer service.
• Work within TMS to trace loads and provide customers with necessary shipment updates
• Set up routes and transit times / appointment scheduling for AIT's services
• Assist in reviewing and proactively responding to customer emails within the assigned team inbox
• Promote additional services, such as Proof of Delivery (POD's), to contribute to overall profit
• Serve as a liaison between sales and / or account management team and customers to enhance service experience
• Update sales and / or account management team with any problems that require escalation
• Review the process and take immediate action to correct or solve issues that may occur
• Act as resource to new and existing customer accounts to assure accurate and timely delivery
• Provide feedback on enhancing current procedures that will increase efficiency reduce errors and better serve our customers
• Develop and maintain relationships with AIT's customers and vendors
• The wage range for this position is $16.20-$22.90 and may vary based on geography as well as relative knowledge, skills, abilities, and experience.

Skills

Customer service mindset

Team player

Growth mindset

Communication skills

Education

High School diploma or GED

Tools

Microsoft Office Suite

TMS

AS400

Job description

AIT Worldwide Logistics is seeking a Customer Service Representative I in Itasca, IL to be the first point of contact for customers, troubleshoot issues, and translate needs into action. You will manage new relationships and nurture existing accounts, coordinating with sales and operations to ensure timely delivery and high service levels.

Responsibilities include handling incoming/outbound calls, tracing loads in TMS, scheduling routes, responding to emails, and promoting value-added services