Senior Logistics Customer Service Specialist

AIT Worldwide Logistics, INC.; Itasca (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Paid Parental Leave

Tuition Reimbursement

Flexible Spending Accounts

Vacation and sick time

Job summary

AIT Worldwide Logistics, INC. is seeking a Customer Service Representative III to manage customer accounts and resolve delivery issues efficiently. The role involves mentoring new hires and ensuring excellent customer satisfaction. Candidates should have 3-5 years of experience in customer service, preferably in logistics or freight forwarding.

The position offers comprehensive benefits including health insurance, retirement plans, and paid leave. Join AIT and be part of a culture focused on growth and community engagement.

Qualifications

• 3-5 years experience in customer service or related roles required.
• 3-5 years experience working in Freight Forwarding or related fields preferred.

Responsibilities

• Resolve delivery issues by coordinating with other departments.
• Proactively meet customer KPIs and milestones.
• Mentor and train new hires on processes and procedures.
• Ensure outstanding customer service through calls and emails.
• Maintain strong relationships with customers.

Skills

Customer service focus

Transportation Management Software (TMS)

Microsoft Office Suite

AS400

Education

High School or GED equivalent

Job description

AIT Worldwide Logistics, INC. is seeking a Customer Service Representative III to manage customer accounts and resolve delivery issues efficiently. The role involves mentoring new hires and ensuring excellent customer satisfaction. Candidates should have 3-5 years of experience in customer service, preferably in logistics or freight forwarding.

The position offers comprehensive benefits including health insurance, retirement plans, and paid leave. Join AIT and be part of a culture focused on growth and community engagement.