Global Logistics Operations Specialist

AIT Worldwide Logistics; Itasca (IL); On-site; USD 28,791 - 40,639; Full time

Benefits offered by this job

Medical and Prescription

Health Savings Account

401(k)

Tuition Reimbursement

Paid time off

Job summary

The Brokerage Operations Representative II at AIT Worldwide Logistics will be responsible for booking, tracking, routing and resolving issues across the customer and carrier portfolio. You will establish and maintain carrier relationships, source capacity, quote responses and manage shipments to meet customer SLA's.

Based in Itasca, IL, this role offers opportunities to improve processes, participate in performance reviews, and grow within a global logistics team.

Qualifications

• 3+ years of experience in logistics/transportation.
• Proficiency with Microsoft Office and a TMS.
• High school diploma or GED required; higher degrees preferred.

Responsibilities

• Prospect qualified carriers by daily sourcing calls to secure capacity meeting AIT TS guidelines.
• Establish, maintain and grow customer & carrier relationships within your portfolio.
• Book all contract, expedite and ad-hoc freight as required by customer.
• Respond to customer quotations in a timely manner.
• Proactively track and trace all booked shipments daily.
• Troubleshoot and resolve customer issues including carrier delays and order exceptions.
• Communicate accessorial charges to customers to ensure approvals.
• Handle overages, shortages and freight claims.
• Own corrective actions and identify process improvements.
• Ensure all metrics meet or exceed customer SLAs.
• Book remaining modes or transportation as needed.
• Schedule pickups and deliveries.
• Participate in customer reviews (QBRs/MBR s).
• Complies with all policies and standards.

Skills

Microsoft Office Suite

Transportation Management System (TMS)

Problem solving

Education

High School Diploma or GED

Associate's Degree

Bachelor's Degree

Job description

The Brokerage Operations Representative II at AIT Worldwide Logistics will be responsible for booking, tracking, routing and resolving issues across the customer and carrier portfolio. You will establish and maintain carrier relationships, source capacity, quote responses and manage shipments to meet customer SLA's.

Based in Itasca, IL, this role offers opportunities to improve processes, participate in performance reviews, and grow within a global logistics team.