Logistics & Customer Support Specialist

PayJunction; Santa Barbara (CA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health benefits

401k with match

Paid holidays

Paid time off

Learning stipend

Team bonding

Dog-friendly office

Growth opportunities

Job summary

PayJunction in Santa Barbara, CA seeks a self-motivated Customer Support & Logistics Specialist to work in-office. You will manage logistics, equipment, and orders, ensuring timely solutions for clients while collaborating with multiple departments and maintaining high service standards.

The role focuses on inventory control, order processing, equipment refurbishment, and proactive support, with opportunities to grow into broader customer support duties. 8 AM–5 PM PT, five days a week.

Qualifications

• 1 year experience in a shipping environment required.
• Experience using Zendesk, or other help desk software/CRM systems is a plus.
• Computer literate and tech savvy.
• Knowledge of Mac computer platforms is a huge plus.
• Ability to learn new computer software and systems quickly.

Responsibilities

• Oversee inventory tracking and management.
• Ship equipment to new and existing customers.
• Audit new accounts to ensure each client receives accurate equipment.
• Process returned equipment and refurbish it for reuse.
• Process RMAs for defective equipment.
• Bill customers for shipping and equipment purchases.
• Conduct delivery confirmations.
• Develop a deep understanding of PayJunction technology, products and services.
• Provide level one troubleshooting support to customers, including identifying customer needs and helping them use specific product features
• Develop skills and experience to grow into a larger role, including full time customer support, new account builds, account maintenance, technical support, industry expertise, and more.

Skills

Shipping ops

Zendesk experience

Mac proficiency

Attention to detail

Communication skills

Multi-tasking

Tools

Zendesk

CRM systems

Inventory software

Job description

PayJunction in Santa Barbara, CA seeks a self-motivated Customer Support & Logistics Specialist to work in-office. You will manage logistics, equipment, and orders, ensuring timely solutions for clients while collaborating with multiple departments and maintaining high service standards.

The role focuses on inventory control, order processing, equipment refurbishment, and proactive support, with opportunities to grow into broader customer support duties. 8 AM–5 PM PT, five days a week.