Client Support Specialist: Customer Care & Logistics

Barrett Distribution Centers; Olive Branch (MS); On-site; USD 28,000 - 36,000; Full time

Job summary

Barrett Distribution Centers is seeking a Client Support Specialist to deliver outstanding customer service and act as the liaison between customers and warehouse operations. You will identify root causes of issues, communicate effectively, and ensure timely resolutions.

This role runs 8:00am-4:45pm, Monday-Friday, with compensation at $23.00/hour. Candidates should have at least two years of college and business experience, plus familiarity with Salesforce and warehouse processes.

Qualifications

• Minimum of two (2) years college required.
• Minimum of two (2) years’ business experience required.
• Experience in customer services principles and evaluating customer satisfaction.
• Basic knowledge of routing and working with carriers (logistics) and compliance accounts preferred.
• Basic knowledge of Salesforce and an understanding of warehouse management systems preferred.
• Must balance competing priorities with strong organizational skills and attention to detail.
• Excellent written and verbal communication skills; English proficiency; 40 wpm typing.
• Proficient in Outlook, Excel, PowerPoint, and Word.

Responsibilities

• Serve as primary contact and trusted advisor for assigned customers; maintain proactive communication to resolve issues between warehouse operations and customers.
• Process inbound/outbound paperwork, data entry, and reconciliations; address special requests.
• Invoice customers accurately and on time for all billing types; maintain organized billing files.
• Monitor order fulfillment end-to-end across warehouse and customer touchpoints.
• Ensure customer SLAs and compliance requirements are met; route orders and schedule carriers as needed.
• Review Non-Compliance Reports in Salesforce and resolve discrepancies.
• Participate in new customer onboarding and process-improvement reviews.
• Maintain and update Work Instructions and customer-facing communications.

Skills

Customer service

Communication

Problem solving

Time management

Education

Two years college

Tools

Salesforce

Warehouse management systems

Microsoft Office

Job description

Barrett Distribution Centers is seeking a Client Support Specialist to deliver outstanding customer service and act as the liaison between customers and warehouse operations. You will identify root causes of issues, communicate effectively, and ensure timely resolutions.

This role runs 8:00am-4:45pm, Monday-Friday, with compensation at $23.00/hour. Candidates should have at least two years of college and business experience, plus familiarity with Salesforce and warehouse processes.